CRM Administrator

Alnafitha IT; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading independent IT service provider in Saudi Arabia is seeking a CRM Administrator responsible for managing system architecture, data governance, and CRM-based automation to support sales and marketing operations. The ideal candidate should possess 6–10 years of experience in CRM administration, preferably with Zoho CRM, and have strong expertise in data modeling and reporting tools like Power BI and Tableau.

Qualifications

• 6–10 years in CRM administration or operations, preferably with Zoho CRM.
• Expert in data modeling, reporting tools, dashboard creation, data enrichment.

Responsibilities

• Manage CRM system architecture and data governance.
• Define and enforce data standards, conduct audits of data quality.
• Build automated workflows for lead capture and deal creation.

Skills

CRM configuration

Data modeling

Reporting tools (Power BI, Tableau)

Workflow automation

Education

Bachelor’s or Master’s degree in Business Administration, IT Systems, Data Analytics

Tools

Zoho CRM

Power BI

Tableau

Job description

Overview

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom\'s most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability.

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients\' expectations.

Role

As a CRM Administrator at Alnafitha IT, this role will manage system architecture, ensure robust data governance, and drive CRM-based automation that supports enterprise-level sales, marketing, and customer success operations. In partnership with leadership across revenue-generating teams, it will translate business objectives into scalable CRM configurations, provide advanced insights through dashboards, and champion system adoption and compliance across the organization.

Your role is pivotal in enabling high-quality customer data, smooth revenue operations integration, and accurate analytics that drive data-driven decision-making and business growth.

Key Responsibilities

• CRM System Strategy & Configuration
• Design and manage advanced CRM architecture including custom objects, enterprise workflows, validation logic, role-based permissions and multi-region access controls to optimize the CRM for evolving enterprise processes and ensure a scalable and secure operational environment
• Data Governance & Integrity
• Define and enforce data standards, conduct regular audits of data quality, de-duplicate records, enrich using third-party tools (ZoomInfo, Clearbit), and maintain system data to support accurate reporting, segmentation, account-based marketing, predictive modeling, and regulatory compliance
• Automation & Lead Lifecycle Optimization
• Build end-to-end automated workflows for lead capture, routing, deal creation, onboarding, and renewal triggers to reduce manual intervention, accelerate pipeline velocity, and ensure consistent, compliant workflows across teams
• Insightful Reporting & Dashboarding
• Develop and maintain executive dashboards, multi-touch attribution reports, funnel performance, and lifecycle velocity insights using Power BI, Tableau, or CRM-native tools to provide real-time visibility into pipeline health, revenue drivers, and strategic performance to senior stakeholders
• System Integration & Vendor Management
• Ensure seamless integration between CRM and ERP, marketing automation, customer success tools, billing systems, and support platforms; manage third-party vendors for support/upgrades
• Cross-Functional Leadership & Stakeholder Alignment
• Partner with Sales, Marketing, Customer Success, and IT leadership to define CRM requirements, align on use cases, and coordinate implementation timelines to enable seamless workflows, avoid silos, and ensure CRM infrastructure drives business-case alignment across departments
• Change Management & Continuous Improvement
• Monitor CRM performance, collect user feedback, identify areas for process or system improvements, and lead enhancement projects to evolve CRM capabilities in line with business growth and ensure continued relevance and usability

Qualifications

• Education: Bachelor’s or Master’s degree in Business Administration, IT Systems, Data Analytics, or related field; CRM certifications mandatory
• Experience: 6–10 years in CRM administration or operations, preferably with Zoho CRM
• Proficient in CRM configuration, custom objects, system integrations, validation rules, role-based security, and workflow automation
• Expert in data modeling, reporting tools (Power BI, Tableau), dashboard creation, data enrichment, and CRM-based analytics
• Experience with integration to ERP, marketing automation (e.g., Pardot, HubSpot), customer success platforms, data enrichment tools, and business intelligence
• Proven capability to mentor junior admins, document governance frameworks, and drive user adoption at scale
• Strong working knowledge of GDPR, CCPA, and local data protection laws; experience conducting compliance reviews
• Strategic mindset, high collaboration ability across departments, exceptional problem-solving, attention to detail, and performance-driven approach