Coordinator - Last Mile B2C ( Warehouse, Riyadh)

Chalhoub Group; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury retailer in the Middle East is seeking an operations specialist to monitor and assess driver performance, generate daily reports, and resolve delivery issues. The ideal candidate will have proficiency in English and strong communication skills, with experience in last-mile logistics being highly desirable. This role offers opportunities for personal development and a competitive benefits package including health care and flexible working.

Benefits

Health care

Child education contribution

Remote and flexible working policies

Employee discounts

Qualifications

• Ability to track and assess driver performance effectively.
• Strong problem-solving abilities to resolve operational issues.
• Communication skills necessary to engage with management.

Responsibilities

• Monitor driver performance including punctuality and accuracy.
• Generate and share daily performance reports with management.
• Oversee and verify all dispatching activities.
• Resolve delivery-related issues with quick turnaround.
• Coordinate and follow up on uncollected orders.
• Respond promptly to customer service emails.
• Communicate daily updates and metrics with management.

Skills

Intermediate/ Advanced English Language

Excellent Communication Skills

Proficiency in Microsoft Office Suite

Experience in last-mile logistics

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing:

• Monitor Driver Performance: Track and assess daily driver performance, including punctuality, delivery accuracy, route efficiency, and compliance with company policies.
• Generate Daily Performance Reports: Prepare and share daily driver performance and operational reports with management for transparency and continuous improvement.
• Track Receiving and Dispatching Activities: Oversee and verify all driver dispatching and receiving activities, ensuring all deliveries are logged and tracked in real‑time.
• Resolve Operational Issues: Address and resolve any delivery‑related issues, such as delays, failed deliveries, or route deviations, with a quick turnaround.
• Follow‑Up on Uncollected Orders: Coordinate closely with the warehouse team to track and manage any uncollected or pending orders and ensure follow‑up actions are taken.
• Respond to Customer Service Emails: Respond promptly and professionally to emails from the Customer Service (CS) team regarding delivery inquiries, complaints, or special requests.
• Communicate with Management: Share daily reports, critical updates, and performance metrics with line managers to support operational decisions.

What you’ll need to succeed:

• Intermediate/ Advanced English Language
• Excellent Communication Skills
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
• Experience working with delivery drivers or in last‑mile logistics is highly desirable.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.