Continuous Improvement Coordinator

Afaq Q Tech General Trading - G11 (Amazon); Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A logistics and delivery company in Jeddah is seeking an Operations Lead/Executive to join their team. The role involves ensuring customer satisfaction while overseeing the performance management and training of team members. Candidates should possess a Bachelor's degree and be fluent in English, with prior experience in a customer-facing role preferred. The successful candidate will be instrumental in improving delivery processes and driving team morale in a dynamic environment.

Qualifications

• Must speak, write, and read fluently in English.
• Bachelor’s degree is required.
• 1+ years of experience in a manufacturing or customer-facing environment is preferred.

Responsibilities

• Ensure customer metrics are met while maintaining team morale.
• Drive performance management of store team members.
• Continuously improve delivery processes.
• Conduct daily audits for the delivery station.
• Stand in for ACES managers.

Skills

Fluent in English

Performance management

Training and development

Process improvement

Education

Bachelor’s degree

Job description

Description

Be part of a newly formed organization that is designing and launching new business models across AMET. We are looking for an Operations Lead/Executive (KSA) to join a team that redefines fast delivery, builds and runs this new service for customers, and oversees 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented fairly and consistently, motivating, coaching, reporting, and providing feedback on associates’ performance, including roof/on the road productivity, quality, and safety, to meet or exceed Amazon expectations. Our mission is to make Amazon the place where customers can find, discover and buy anything online, and to enable people to discover new worlds and implement innovation through our services.

Key responsibilities

• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of store team members. Preparing and implementing training and development plans for riders.
• Continuously improving the delivery process and attaining a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for ACES Managers

Basic Qualifications

• Speak, write, and read fluently in English
• Bachelor’s degree

Preferred Qualifications

• 1+ years of manufacturing or customer-facing environment experience

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