Continuous Improvement Coordinator

Afaq - Logistics Branch - J05; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global logistics company in Riyadh is seeking an experienced Operations Lead to oversee delivery operations and manage a team. This role involves driving performance management, improving delivery processes, and ensuring operational metrics are met. Candidates should have a Bachelor's degree, strong communication skills, and the ability to travel within the region. This position offers the opportunity to make a significant impact in a newly formed organization.

Qualifications

• Experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Ability to travel up to 50% within Saudi Arabia.

Responsibilities

• Manage end-to-end operations for small sites.
• Meet customer metrics while maintaining cost targets.
• Drive performance management and training plans for team members.
• Conduct daily 4M and 5S audits for the delivery station.

Skills

Strong communication skills (written and verbal)

Proficiency in MS Excel

Ability to motivate associates

Experience in managing Last Mile logistics

Ability to work under pressure

Education

Bachelor’s degree in logistics or related field

Job description

Overview

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Executive (UAE) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof / on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple : we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Managing, on a daily basis, end to end operations for a combination of small sites. Supervising Last mile operations
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for riders.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.

BASIC QUALIFICATIONS

• A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
• Proficiency in MS Excel
• Strong communication skills (written and verbal)
• Ability to travel up to 50% of time in Saudi Arabia to analyze, implement, monitor best practice solutions.

PREFERRED QUALIFICATIONS

• A self-motivated person with the ability to motivate the associates / team members.
• Experience in managing Last Mile logistics
• Strong execution skills, action oriented, go getter.
• Resourceful to identify the way to get things done using limited resources.
• Ability to work under pressure situations.
• Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• Good people management skills.

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