Contact Center Agent

Jobskey Search and Selection; Riyad Al Khabra; On-site; SAR 48,000 - 120,000; Full time

Job summary

A recruitment agency in Saudi Arabia is looking for contact center agents to handle customer interactions across various channels. Responsibilities include managing calls, providing customer support, and selling tickets. The ideal candidates should have a Diploma or Bachelor's Degree, with fresh graduates or individuals with 1-2 years of experience preferred. Proficiency in English and Arabic is essential for enhancing customer satisfaction and resolving inquiries effectively.

Qualifications

• Good command of English and Arabic Languages.
• Fresh Graduates or 1-2 years of experience in customer service.

Responsibilities

• Handle inbound and outbound calls for the contact center.
• Manage customer complaints and inquiries across multiple channels.
• Support clients, merchants, and service providers through feedback and inquiries.
• Book, reschedule, and cancel bookings for customers.
• Sell event tickets and conduct online marketing calls.

Skills

Customer service skills

Communication skills

Sales skills

Problem-solving

Education

Diploma Degree or Bachelor's Degree

Job description

• Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
• Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
• Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
• Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.

Key Requirements:

• Follow Companys Policies, and instructions, and maintain the company's equipment and prestigious image.
• Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
• Answer contact center departments inbound calls, and serve the customer with the required services.
• Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
• Sell events tickets through inbound, outbound calls, and all contact center departments channels.
• Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
• Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
• Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
• Make outbound research marketing and sales calls for our projects.
• Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
• Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
• Maintain individuals Key performance Indicators (KPIS).

Key Qualification:

• Diploma Degree or bachelor's degree.
• Fresh Graduates, 1-2 years of experience.
• Good command of English and Arabic Languages.