Conference and Banqueting Operations Manager

Hilton Worldwide, Inc.; Municipality of Al Shamal; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hospitality company is seeking a Conference and Banqueting Operations Manager to oversee all operations within their Conference and Banquet departments. This role involves ensuring exceptional guest experiences while optimizing sales and maintaining high service standards. Ideal candidates will possess strong knowledge of the hotel industry, excellent leadership and communication skills, and a degree in Hotel Management. Join us in delivering remarkable hospitality experiences every day, ensuring both guest satisfaction and department targets are met.

Qualifications

• Strong knowledge of the hotel/leisure/service sector.
• Record of success in Conference and Beverage management.
• Exceptional leadership skills to create a winning team.

Responsibilities

• Manage all Conference and Banqueting operations.
• Maintain exceptional levels of customer service.
• Ensure compliance with brand standards.
• Evaluate guest satisfaction levels for continuous improvement.
• Optimise sales and contain costs.

Skills

Knowledge of hotel/leisure/service sector

Exceptional communication skills

Exceptional leadership skills

Ability to deliver profit and control costs

Education

Degree or diploma in Hotel Management or equivalent

Job description

Job Number: HOT0C69S

Conference and Banqueting Operations Manager – responsible for managing all Conference and Banquet operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

Work Locations

Hilton Riyadh Olaya, King Fahad Road, Riyadh 12333

What will I be doing?

As a Conference and Banquet Operations Manager, you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. You will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short‑and‑long‑term functional goals
• Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

What are we looking for?

A Conference and Banquet Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of the hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Conference and Banquet Operations experience in a managerial position in a hotel/Events Centre or similar
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!