Concierge - The Red Sea

RAFFLES; Umluj; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel is seeking an experienced guest relations professional to provide exceptional service excellence. The ideal candidate will have 2-3 years in a luxury hotel concierge role, strong communication skills, and a passion for guest satisfaction. Responsibilities include managing guest requests, representing the brand, and ensuring compliance with hotel standards. Candidates with Les Clefs d'Or certification will be highly regarded. This role requires a polished demeanor and the ability to work varied shifts.

Qualifications

• 2–3 years of experience in luxury hotel concierge or guest relations role required.
• Exceptional knowledge of luxury lifestyle offerings and guest expectations.
• Ability to anticipate guest needs and deliver bespoke experiences.

Responsibilities

• Provide personalized service to all guests, ensuring satisfaction and loyalty.
• Manage reservations and special requests with precision.
• Act as a brand ambassador, embodying the values of luxury hospitality.

Skills

Interpersonal and communication skills

Problem-solving ability

Cultural awareness

Organizational skills

Proficiency in hotel systems

Fluency in English

Education

Les Clefs d’Or certification or eligibility

Tools

Microsoft Office

Job description

Key Responsibilities

• Guest Experience & Service Excellence: Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy.

• Guest advisory: Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions.

• Guest requests: Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution.

• Personalization: Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction.

Coordination & Operations

• Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences.

• Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests.

• Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail.

• Maintain accurate records of guest interactions and preferences in the property management system.

Standards, Etiquette & Brand Representation

• Uphold Raffles grooming, etiquette, and presentation standards at all times.

• Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand.

• Resolve guest concerns proactively and diplomatically, ensuring satisfaction and loyalty.

• Act as a brand ambassador, embodying the values, history, and elegance of Raffles Hotels & Resorts.

Compliance & Professional Conduct

• Ensure compliance with hotel policies, safety procedures, and confidentiality requirements.

• Handle sensitive guest information with the utmost discretion and integrity.

• Participate in ongoing training to enhance product knowledge, service skills, and brand standards.

Qualifications & Experience

• Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred).

• Les Clefs d’Or certification or eligibility is highly desirable.

• Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations.

• Proven ability to anticipate guest needs and deliver bespoke experiences.

Skills & Competencies

• Outstanding interpersonal and communication skills.

• Strong problem-solving ability with a calm and gracious demeanor under pressure.

• High level of cultural awareness and emotional intelligence.

• Excellent organizational skills and attention to detail.

• Proficiency in hotel systems and Microsoft Office.

• Fluency in English required; additional languages are a strong advantage.

Personal Attributes

• Passion for luxury hospitality and genuine care for guest satisfaction.

• Polished, elegant, and professional presence.

• Flexible, adaptable, and able to work varied shifts, including weekends and holidays.

• Discreet, trustworthy, and service-oriented with a strong sense of ownership.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.

• Experience in project coordination, scheduling, and document control during pre-Opening stages.

• Experience in pre-Opening is a must.

• A proactive, anticipatory approach with a strong sense of ownership and accountability.

• Impeccable grooming and personal presentation aligned with Luxury standards.