Concierge Manager

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a Concierge Manager in the Makkah Region, Saudi Arabia. The role involves supervising the Concierge team, managing daily operations, and ensuring exceptional guest experiences. Candidates should have a degree in Hotel Management and supervisory experience. Strong leadership and sales skills are essential. The position offers an opportunity to work in a renowned hotel brand focusing on hospitality excellence.

Qualifications

• Front Office supervisory experience in the hotel, leisure or retail sector.
• Strong commercial awareness.

Responsibilities

• Supervise daily Concierge operations.
• Set Departmental objectives and work schedules.
• Monitor performance of the Concierge Team.
• Maximise Sales revenues through up-selling.
• Project a professional manner with emphasis on hospitality.

Skills

Leadership skills

Interpersonal communication

Sales capabilities

Passion for guest service

Education

Degree or diploma in Hotel Management

Job description

Job Number

Concierge Manager (HOT0C2OV)

Work Locations

DoubleTree by Hilton Madinah Gate Madinah Station, Madinah Railway station is located at Al Hadra District Madinah

What will I be doing?

As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise daily Concierge operations
• Set Departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
• Maximise Sales revenues through up‑selling and marketing programmes
• Monitor Guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and Guest service
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend Front of House/Hotel meetings, as required

What are we looking for?

Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Front Office supervisory experience in the hotel, leisure or retail sector
• Possess strong commercial awareness and Sales capabilities
• Excellent leadership skills, inter‑personal and communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office