Community Coordinator

EBTL HUB; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A dynamic co-working space in Al Khobar is seeking a passionate Community Coordinator to serve as the primary contact for members and visitors. This full-time role involves creating a welcoming environment, managing front-desk activities, and enhancing community engagement through events and social media. The ideal candidate holds a bachelor's degree and has relevant experience in customer service. Fluency in Arabic and English is required, and candidates should possess strong communication skills and a professional attitude.

Qualifications

• 1–3 years of experience in customer service, front desk, administrative support, or hospitality.
• Fluency in Arabic and English (spoken and written) is required.
• Basic knowledge of invoicing and payment processing is a plus.

Responsibilities

• Assist members with check-ins, bookings, and general inquiries.
• Support in organizing community events, networking sessions, and workshops.
• Manage mail and package deliveries for members.
• Greet visitors, members, and clients with professionalism and courtesy.
• Assist members with invoices, payments, and financial transactions.

Skills

Excellent communication and interpersonal skills

Professional appearance and customer-centric attitude

Ability to multitask and work efficiently in a fast-paced environment

Proficiency in Microsoft Office

Experience managing social media accounts and creating engaging content

Education

Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field

Tools

Google Workspace

Job description

EBTL HUB is looking for a passionate and dynamic Community Coordinator to be the first point of contact for our members and visitors. This role is key to creating a welcoming, professional, and engaging environment, while helping build a vibrant and interactive community within our co-working space.

If you are social, organized, and enjoy working with people, this opportunity is perfect for you!

Job Summary

The Community Coordinator serves as the first point of contact for members, guests, and visitors at the co-working space. This role is responsible for creating a welcoming and professional environment, managing front-desk activities, supporting members with inquiries, and ensuring smooth daily operations. Additionally, the Community Coordinator manages the workspace’s social media presence to enhance online engagement and brand visibility.

Key Responsibilities

1. Member Support & Customer Service

• Assist members with check-ins, bookings, and general inquiries.
• Handle membership registrations, renewals, and cancellations.
• Address and resolve member concerns, escalating issues when necessary.

2. Event & Community Engagement

• Support in organizing community events, networking sessions, and workshops.
• Foster a positive, collaborative, and inclusive environment among members.
• Promote events and services through digital and on-site channels.

3. Social Media & Marketing Support

• Manage and update the co-working space’s social media accounts (Instagram, LinkedIn, X, etc.).
• Create, design, and schedule engaging content including posts, reels, stories, and member spotlights.
• Respond to comments, messages, and online inquiries in a timely manner.
• Assist in promoting events, offers, and new services through social media.
• Collaborate with the marketing team to develop and execute social media strategies.

4. Operations & Administration

• Manage mail and package deliveries for members.
• Maintain office supplies and coordinate with vendors for replenishment.
• Assist in scheduling and preparing meeting rooms and event spaces.
• Maintain and update visitor logs and ensure compliance with security protocols.
• Explain workspace services, memberships, and pricing to potential clients.
• Conduct professional tours showcasing available offices, amenities, and facilities.
• Assist in converting leads into members by delivering personalized service and accurate information.

5. Billing & Payment Support

• Assist members with invoices, payments, and financial transactions.
• Coordinate with the finance department to ensure accurate documentation and recordkeeping.

6. Front Desk Management

• Greet visitors, members, and clients with professionalism and courtesy.
• Answer phone calls, emails, and general inquiries, providing accurate and timely information.
• Maintain a clean, organized, and welcoming reception area.

Work Environment & Schedule

• Full-time position with standard office hours; flexibility is required for events and occasional evening activities.
• Work is performed in a dynamic co-working environment with ongoing interaction with members and visitors.

Job Requirements & Qualifications

Education

• Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field (preferred).

Experience

• 1–3 years of experience in customer service, front desk, administrative support, or hospitality.
• Experience in co-working spaces is a strong advantage.

Language Skills

• Fluency in Arabic and English (spoken and written) is required.
• Additional languages are a plus.

Skills

• Excellent communication and interpersonal skills.
• Professional appearance and customer-centric attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office, Google Workspace, and office management tools.
• Experience managing social media accounts and creating engaging content.
• Basic knowledge of invoicing and payment processing is a plus.