Collection Specialist

LAWAZEM; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

A financial services company in Riyadh is seeking a detail-oriented Collection Specialist. Responsibilities include managing overdue accounts, ensuring timely payments, and maintaining customer relationships. The ideal candidate should possess a Bachelor's degree in Finance or Accounting, proven experience in collections, and excellent communication skills in both Arabic and English. This role offers an opportunity to contribute to the financial team of a reputable organization.

Qualifications

• Proven experience as a Collection Specialist or similar role.
• Strong understanding of collection laws and regulations.
• Effective negotiation and persuasion skills.
• Ability to handle sensitive and confidential information.
• Fluent in Arabic and English.

Responsibilities

• Contact customers to collect overdue payments.
• Review account statements to identify outstanding balances.
• Negotiate payment arrangements for delinquent accounts.
• Maintain accurate records in the CRM system.
• Resolve billing disputes with accounting team.
• Monitor accounts to ensure payments are made.
• Prepare reports on collection progress.
• Stay updated on industry regulations.

Skills

Communication skills

Problem-solving

Negotiation

Analytical skills

Attention to detail

Education

Bachelor's degree in Finance, Accounting or related field

Tools

Accounting software

MS Office

Job description

LAWAZEM is seeking a detail-oriented and proactive Collection Specialist to join our financial team. In this role, you will be responsible for managing the collection process for overdue accounts, ensuring timely payments, and maintaining positive relationships with customers. The ideal candidate will have strong communication skills and a knack for problem-solving.

Responsibilities:

• Contact customers via phone, email, and letter to collect overdue payments.
• Review and analyze account statements to identify outstanding balances and discrepancies.
• Negotiate payment arrangements and establish payment plans for delinquent accounts.
• Maintain accurate records of customer interactions and collection efforts in the CRM system.
• Work closely with the accounting team to resolve billing disputes and discrepancies.
• Monitor accounts periodically to ensure that payments are made as agreed.
• Prepare regular reports on collection progress and status of overdue accounts.
• Keep up with industry regulations and company policies regarding collections.

Qualifications:

• Bachelor\'s degree in Finance, Accounting, or a related field.
• Proven experience as a Collection Specialist or similar role.
• Strong understanding of collection laws and regulations.
• Excellent verbal and written communication skills.
• Effective negotiation and persuasion skills.
• Detail-oriented with strong analytical skills.
• Proficiency in using accounting software and MS Office applications.
• Ability to handle sensitive and confidential information.
• Fluent in Arabic and English.