Collection Specialist

LAWAZEM; Riyad Al Khabra; On-site; SAR 50,000 - 70,000; Full time

Job summary

A financial services company in Al-Qassim Province is seeking a detail-oriented Collection Specialist to manage overdue accounts and maintain customer relationships. The ideal candidate will have strong communication skills, a bachelor's degree in finance or accounting, and fluency in Arabic and English. Responsibilities include contacting customers for payments, analyzing account statements, and negotiating payment plans. This role offers the opportunity to work in a supportive financial team.

Qualifications

• Proven experience as a Collection Specialist or similar role.
• Strong understanding of collection laws and regulations.
• Effective negotiation and persuasion skills.
• Detail-oriented with strong analytical skills.
• Ability to handle sensitive and confidential information.
• Fluent in Arabic and English.

Responsibilities

• Contact customers to collect overdue payments.
• Review account statements to identify outstanding balances.
• Negotiate payment arrangements for delinquent accounts.
• Maintain accurate records of customer interactions.
• Monitor accounts to ensure payments are made.
• Prepare reports on collection progress.
• Keep up with industry regulations.

Skills

Communication skills

Problem-solving

Negotiation skills

Analytical skills

Education

Bachelor's degree in Finance, Accounting, or a related field

Tools

Accounting software

MS Office applications

Job description

LAWAZEM is seeking a detail-oriented and proactive Collection Specialist to join our financial team. In this role, you will be responsible for managing the collection process for overdue accounts, ensuring timely payments, and maintaining positive relationships with customers. The ideal candidate will have strong communication skills and a knack for problem-solving.

Responsibilities

• Contact customers via phone, email, and letter to collect overdue payments.
• Review and analyze account statements to identify outstanding balances and discrepancies.
• Negotiate payment arrangements and establish payment plans for delinquent accounts.
• Maintain accurate records of customer interactions and collection efforts in the CRM system.
• Work closely with the accounting team to resolve billing disputes and discrepancies.
• Monitor accounts periodically to ensure that payments are made as agreed.
• Prepare regular reports on collection progress and status of overdue accounts.
• Keep up with industry regulations and company policies regarding collections.

Requirements

• Bachelor's degree in Finance, Accounting, or a related field.
• Proven experience as a Collection Specialist or similar role.
• Strong understanding of collection laws and regulations.
• Excellent verbal and written communication skills.
• Effective negotiation and persuasion skills.
• Detail-oriented with strong analytical skills.
• Proficiency in using accounting software and MS Office applications.
• Ability to handle sensitive and confidential information.
• Fluent in Arabic and English.