Collection Officer Trainee

OTIS; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

A global leader in elevator and escalator services is looking for a collections specialist in Saudi Arabia. This role involves managing customer follow-ups, invoice submissions, and account reconciliations. The ideal candidate has a Bachelor's degree in Finance or Accounting, 5-8 years of experience, and fluency in English and Arabic. Join a diverse team committed to safety and quality while enhancing your career in a fast-paced environment.

Benefits

Employee Scholar Program

Diverse working environment

Training and leadership opportunities

Qualifications

• 5-8 years of relevant experience in collections, handling a portfolio of minimum 200 customers.
• Good written and spoken English and Arabic is essential.

Responsibilities

• Provide management information on area performance for decision making.
• Follow departmental policies for work consistency.
• Communicate with customers to follow up overdue payments.
• Reconcile accounts and handle customer disputes.
• Update AR system with actions taken for each customer follow-up.

Skills

Customer follow-up

Reconciliation of accounts

Good communication skills

Excel proficiency

Problem-solving

Education

Bachelor’s/Diploma in Finance/Accounting

Job description

Overview

The role holder is responsible for customers follow-ups, ensuring timely collection of dues, using company policies, systems available. The role holder is responsible for a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.

Key Responsibilities

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Communicate with customers to follow-up overdue using all available methodologies (Calls, E-Mails & Visits).
• Reconciliation of accounts, understand customers disputes, communicate internally with stakeholders to facilitate a successful resolving of customers disputes.
• Update AR system for all customers portfolio handled with the actions taken per each follow-up.
• Submitting invoices to customers whenever required, making sure customers required documentation are attached.
• Sending dunning letters to customers as per company credit policy.
• Good excel skills, with ability to prepare required reports regarding handled portfolio.
• Organizes follow-up activities in a manner that supports target achievement and continuous improvement.

Minimum Qualifications

• Bachelor’s / Diploma degree in Finance/Accounting or equivalent
• 5-8 years of relevant experience in collections, handling a portfolio of minimum 200 customers / preferably in a construction/engineering organization.
• Good written and spoken English and Arabic is essential

About Otis

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Equal Opportunity

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].