Collection Officer Trainee

Otis College of Art and Design; Municipality of Al Shamal; On-site; SAR 48,000 - 120,000; Full time

Job summary

A multinational elevator company is looking for a professional to manage customer follow-ups and ensure timely collection of dues. The ideal candidate will have a Bachelor’s degree in Finance or Accounting and 5-8 years of relevant experience, preferably in the construction or engineering sector. Knowledge of Excel and fluency in English and Arabic are essential. This position is based in Riyadh, Saudi Arabia.

Qualifications

• 5-8 years of relevant experience in collections.
• Experience handling a portfolio of at least 200 customers.
• Preferably experience in a construction/engineering organization.

Responsibilities

• Provides management information on performance.
• Communicates with customers to follow-up overdue accounts.
• Updates the AR system for handled customers.
• Organizes follow-up activities to support target achievement.

Skills

Good written and spoken English

Good written and spoken Arabic

Education

Bachelor’s / Diploma degree in Finance / Accounting or equivalent

Tools

Excel

Job description

Date Posted :

2025-09-10

Country :

Saudi Arabia

Location :

Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi Arabia

Role Overview :

The role holder is responsible for customer follow‑ups, ensuring timely collection of dues, using company policies and available systems.

The role holder manages a designated portfolio, meeting monthly targets, including risks and reversals, with all customers followed and updated monthly on the designated company AR system.

Key Responsibilities :

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad‑hoc management requests.
• Follows all relevant departmental policies, processes, SOPs and instructions to ensure work is controlled and consistent.
• Communicates with customers to follow‑up overdue accounts using all available methodologies (calls, e‑mails & visits).
• Reconciles accounts, understands customer disputes, and communicates internally with stakeholders to resolve disputes successfully.
• Updates the AR system for all handled customers, documenting actions taken per follow‑up.
• Submits invoices to customers when required, ensuring all necessary documentation is attached.
• Sends dunning letters to customers in accordance with company credit policy.
• Utilises Excel to prepare reports required for the handled portfolio.
• Organises follow‑up activities to support target achievement and continuous improvement.

Minimum Qualifications :

• Bachelor’s / Diploma degree in Finance / Accounting or equivalent.
• 5‑8 years of relevant experience in collections, handling a portfolio of at least 200 customers, preferably in a construction/engineering organization.

Good written and spoken English and Arabic is essential.

Additional Information :

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.