Clinical Application Specialist- Physician

InterSystems; Riyadh; Hybrid; SAR 120,000 - 160,000; Full time

Job summary

A leading technology provider in Saudi Arabia seeks an Application Specialist with expertise in healthcare solutions. The role involves customer training, software implementation, and ongoing support for InterSystems products. Candidates should have a medical degree and at least 3 years of healthcare experience, along with excellent communication skills. This position may require travel and offers the chance to work with innovative technology in a dynamic environment.

Qualifications

• At least 3 years experience working in healthcare.
• Experience contributing to a multidisciplined team.
• Good computer skills.
• Experience conducting software testing.

Responsibilities

• Review proposal and tender documentation.
• Analyse customer processes.
• Set up customer site configuration.
• Conduct training product demonstrations.
• Provide onsite support to Customer GoLive.
• Support colleagues and assist in spreading application knowledge.

Skills

Excellent communication skills

Excellent consultative skills

Experience interacting directly with customers

Understanding of administrative and clinical processes

Experience implementing software solutions

Experience writing functional documents

Business process mapping

Knowledge of Information Systems

Proficiency in English

Experience in healthcare

Education

University degree in Medicine

Job description

The Application Specialist will use their healthcare business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful standard and timely manner. The Application Specialist will become an expert in the Oncology / Physician product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution whilst keeping customer‑specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Responsibilities

• Discovery
  • Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
  • Analyse customer processes
  • Identify gaps and possible solutions
  • Run Edition Proposed solution presentations with the customer.
• Launch
  • Run Edition Customer Induction workshops
  • Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
  • Propose solutions for customer problems by mapping existing product components and minimise the need for variations from standard ISC product lines including where relevant Regional Editions
  • Produce clear documentation (business requirements / maps solution design document validation scripts)
  • Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
  • Log any additional configuration through Edition change process and follow up with product team to close the configurations
• Setup
  • Set up customer site configuration
  • Create validation scripts for verifying agreed configuration
  • Participate in validating the configured system based on solution design
  • Participate in validating the migrated data to ensure it works with the solution
  • Log errors following the standard corporate procedure
  • Support customer validation
• Troubleshoot customer issues during implementation phases
  • Follow up on test fixes and work with the Project Manager / Product Team to implement fix
  • Distinguish issues from change requests and log following standard corporate procedure
  • Document Handover Documentation for Support
• Adoption
  • Participate in Dry Run process
  • Prepare Train the trainer material
  • Conduct individual and group training product demonstrations and workshops as required
  • Train Customer Trainers on TrakCare functions as per customer solution
  • Provide onsite support to Customer GoLive
• Sustain
  • Liaise with other InterSystems departments to resolve any remaining issues
  • Complete the support handover process
• Ongoing responsibilities
  • Support colleagues and assist in spreading application knowledge
  • Maintain consistent and traceable documentation as required
  • Learn new functionalities available on the TrakCare product

Qualifications

• Excellent communication skills and experience of conducting customer training workshops and / or presentations
• Excellent consultative skills, ability to articulate and communicate ideas
• Experience interacting directly with customers including clinicians and confidently delivering strong messaging
• At least 3 years experience working in healthcare and a good understanding of administrative and / or clinical processes
• Experience implementing software solutions
• Experience contributing to a multidisciplined team
• Experience with writing functional documents
• Experience of business process mapping
• Knowledge of Information Systems
• Proficiency in English
• University degree in Medicine

Clinical Specialty

• Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government / public and / or private sector businesses
• Experience with EMR systems
• Exposure to IT services in a customer‑facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Good computer skills
• Experience conducting software testing

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next‑generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 24/7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit InterSystems.