Client Success & Operations Liaison

InnovationTeam; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A dynamic service organization in Saudi Arabia is seeking a Customer Success Executive to manage operations and enhance client relationships. You will act as the primary contact for client interactions, overseeing timesheet processes and offering support on client systems. Ideal candidates have a bachelor's degree and 4-6 years of relevant experience, preferably within IT or telecom outsourcing. This role enhances customer satisfaction and operational continuity, and supports employee needs.

Qualifications

• 4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
• Prior experience handling timesheet-based billing is a strong advantage.

Responsibilities

• Act as the single point of contact for operational interactions.
• Ensure seamless client experience by managing operational processes.
• Prepare consolidated timesheets for employees.
• Liaise with HR for payroll coordination.
• Support client campaigns and internal tool usage.
• Address employee queries and maintain communication logs.

Skills

Customer Communication

Problem Solving

Collaboration

Cultural Awareness

Process Orientation

Stakeholder Management

Data Accuracy

Attention to details

Tools proficiency

Education

Bachelor’s degree in Business Administration, Operations, or a related field

Job description

A dynamic service organization in Saudi Arabia is seeking a Customer Success Executive to manage operations and enhance client relationships. You will act as the primary contact for client interactions, overseeing timesheet processes and offering support on client systems. Ideal candidates have a bachelor's degree and 4-6 years of relevant experience, preferably within IT or telecom outsourcing. This role enhances customer satisfaction and operational continuity, and supports employee needs.