Client Success & Operations Lead (Timesheets/Billing)

InnovationTeam; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading customer service provider in the Riyadh region is seeking a Customer Success Executive to act as a single point of contact for operational interactions. This role focuses on managing timesheet processes, supporting clients with internal tools, and ensuring customer satisfaction. The ideal candidate will have 4-6 years of experience in a Customer Success or Operations support role, preferably in IT or telecom outsourcing, along with a relevant bachelor's degree.

Qualifications

• 4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
• Prior experience handling timesheet-based billing is a strong advantage.

Responsibilities

• Ensure seamless client experience by managing timesheet processes and support on client internal tools.
• Maintain records of client communications, timesheet cycles, and escalations.
• Address employee queries regarding onboarding and access issues.

Skills

Customer Communication

Problem Solving

Collaboration

Cultural Awareness

Process Orientation

Stakeholder Management

Data Accuracy

Attention to Details

Tools Proficiency

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations

Related field

Job description

A leading customer service provider in the Riyadh region is seeking a Customer Success Executive to act as a single point of contact for operational interactions. This role focuses on managing timesheet processes, supporting clients with internal tools, and ensuring customer satisfaction. The ideal candidate will have 4-6 years of experience in a Customer Success or Operations support role, preferably in IT or telecom outsourcing, along with a relevant bachelor's degree.