Client Partner / Account Manager

HCLTech; Saudi Arabia; On-site; SAR 374,000 - 488,000; Full time

Job summary

A global IT services provider is seeking a Client Partner/Account Manager for its Growth Market in Saudi Arabia. This role focuses on managing large strategic accounts, driving sales growth, and ensuring client satisfaction. With a strong background in IT services and the BFSI sector, the ideal candidate will have over 12 years of experience and a proven track record in cross-selling and upselling. The position is based in Riyadh and requires excellent communication skills in English, with Arabic proficiency being a strong advantage.

Qualifications

• 12+ years in IT services sales/account management.
• Minimum 5 years in BFSI sector.
• Proven success in managing large strategic accounts with annual revenue > $10M.
• Demonstrated ability to achieve and exceed revenue targets consistently.
• Strong track record in cross-selling and upselling multiple service lines.
• Excellent verbal and written communication skills.
• Ability to present complex solutions in a clear, business-oriented manner.

Responsibilities

• Serve as the single point of contact for the Account leadership.
• Leverage industry trends and banking domain knowledge to propose innovative solutions.
• Work closely with delivery teams to ensure customer satisfaction.
• Develop and execute an account growth strategy aligned with client priorities.
• Achieve quarterly and annual revenue targets.
• Act as a trusted advisor to influence the client’s digital transformation roadmap.

Skills

IT services sales/account management

BFSI sector experience

Managing large strategic accounts

Achieving revenue targets

Cross-selling and upselling

Banking technology landscape knowledge

Engaging CXO-level stakeholders

Building strategic partnerships

Developing growth strategies

Verbal and written communication

Presenting complex solutions

English proficiency

Arabic proficiency

Job description

Job Title: Client Partner/Account Manager – Growth Market - Saudi Arabia

Location: Riyadh, Saudi Arabia

Duration: Long term

Role : The Client Partner will act as the primary relationship owner for the account, driving sales growth, revenue expansion, and strategic engagement. This role focuses on cross-selling and upselling HCLTech’s portfolio (Digital, Cloud, AMS, IMS, Cybersecurity, AI, etc.) while ensuring client satisfaction and long-term partnership.

Key Responsibilities:

Account Ownership & Growth

• Serve as the single point of contact for the Account leadership and connect with HCLTech management
• Leverage industry trends and banking domain knowledge to propose innovative solutions.
• Work closely with delivery teams to ensure customer satisfaction and contract compliance.
• Develop and execute an account growth strategy aligned with client priorities and HCLTech Solutions
• Drive cross-sell and upsell across HCLTech’s service lines such as Infrastructure Services, Business Solutions, Digital Services, Cloud
• Conduct regular account reviews with internal stakeholders and client leadership.

Sales & Revenue Targets

• Achieve quarterly and annual revenue targets.
• Build strong CXO-level relationships.
• Act as a trusted advisor to influence client’s digital transformation roadmap.
• Identify new opportunities within existing engagements and convert them into deals.
• Develop partnership with key product vendors, partners
• Maintain accurate pipeline and forecast in CRM tools.

Mandatory Qualifications & Skills

• 12+ years in IT services sales/account management
• Minimum 5 years in BFSI sector
• Proven success in managing large strategic accounts with annual revenue > $10M
• Demonstrated ability to achieve and exceed revenue targets consistently
• Strong track record in cross-selling and upselling multiple service lines
• Deep understanding of banking technology landscape
• Ability to engage and influence CXO-level stakeholder
• Skilled in building long-term strategic partnerships
• Ability to develop account growth strategies aligned with client priorities
• Excellent verbal and written communication skills
• Ability to present complex solutions in a clear, business-oriented manner
• Excellent command English; Arabic proficiency is a strong advantage.