Client Care & Compliance Lead

SSC HR Solutions; Riyad Al Khabra; On-site; SAR 48,000 - 120,000; Full time

Job summary

A client-focused company in Riyad Al Khabra is seeking a Client Care Manager to lead their Client Care Team. The ideal candidate will have over 8 years of experience in client care within the financial services industry, with a strong ability to manage client relationships and resolve issues effectively. Responsibilities include ensuring compliance with regulatory standards and enhancing client satisfaction. Fluency in English and a Bachelor's degree in a related field are required.

Qualifications

• Minimum of 8 years of experience in client care, preferably in financial services.
• Proven track record in managing complex client relationships.
• In-depth understanding of the regulatory landscape in Saudi Arabia.

Responsibilities

• Lead and manage client calls ensuring prompt and accurate responses.
• Implement a structured process for managing escalated client issues.
• Conduct thorough reviews of client documents for compliance verification.
• Analyze current client account management processes for improvements.
• Ensure compliance with information security policies.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Ability to Multi-task

Fluent English

Education

Bachelor’s degree in finance, Business Administration, Economics, or a related field

Job description

A client-focused company in Riyad Al Khabra is seeking a Client Care Manager to lead their Client Care Team. The ideal candidate will have over 8 years of experience in client care within the financial services industry, with a strong ability to manage client relationships and resolve issues effectively. Responsibilities include ensuring compliance with regulatory standards and enhancing client satisfaction. Fluency in English and a Bachelor's degree in a related field are required.