Chief Operating Officer

Healthcare Company; Saudi Arabia; On-site; SAR 300,000 - 500,000; Full time

Job summary

A leading healthcare group in Saudi Arabia is seeking a Chief Operating Officer (COO) to manage network operations across medical centers. The position involves ensuring quality patient care, adhering to healthcare regulations, and driving operational efficiency. The ideal candidate will have over 10 years of healthcare operations experience, with a preference for those fluent in Arabic and English. This role includes responsibilities related to performance management, financial oversight, and strategic growth initiatives.

Qualifications

• 10+ years of experience in healthcare operations, including 5+ years in a senior position.
• Proven track record in running profitable medical centers or hospital networks.
• Deep understanding of Saudi healthcare and regulatory frameworks.

Responsibilities

• Lead daily operations to ensure clinical pathway consistency.
• Own overall center performance: revenue, cost, and productivity.
• Drive high-quality care with Medical Directors.
• Prepare monthly operational reports for the board.
• Ensure compliance with Saudi health regulations.

Skills

Healthcare operations management

Multi-site leadership

Financial acumen

Regulatory compliance

Bilingual (Arabic and English)

Education

Bachelor’s degree

Master’s degree (MBA, MHA, MPH)

Job description

We are a fast-growing healthcare group operating premium multi-specialty medical centers in RIYADH, with a strong focus on dental, cosmetic and plastic services. We are seeking a high-impact Chief Operating Officer (COO) to lead network operations, scale our services, and deliver world-class patient outcomes and experience.

Key Responsibilities:

Network Operations & Performance

• Lead daily operations across all branches, ensuring consistency of clinical pathways, service standards, and patient flow.
• Own overall center performance: revenue, cost, efficiency, capacity utilization, and productivity.
• Establish and monitor operational KPIs (clinical, financial, service, HR), and run weekly/monthly performance reviews.
• Implement Lean/continuous improvement to reduce waiting time, cancellations, rework, and operational waste.
• Doctor’s Acquisition and performance.

Clinical Operations Support & Quality

• Partner with Medical Director(s) to drive high-quality care, standardized protocols, and multidisciplinary coordination (especially bariatric/endoscopy pathways).
• Ensure compliance with Saudi health regulations and accreditation standards (CBAHI, MOC, SFDA where applicable).
• Oversee infection control readiness, risk management, incident reporting, and corrective action systems.
• Maintain audit preparedness and lead external inspection readiness across branches.
• Own the full patient journey from lead to post-procedure follow-up, ensuring premium service.
• Develop experience standards, call center/CRM workflows, complaint resolution processes, NPS targets, and loyalty programs.
• Train frontline teams on service culture and communication.

Growth, Expansion & New Services

• Translate strategy into executable operational plans for expansion, new branches, and new clinical services.
• Lead project execution for openings, relocations, renovations, and integration of acquired centers.
• Evaluate demand, capacity, and specialty mix; deliver business cases and rollout plans.

Revenue Cycle, Cash, and Cost Control

• Own revenue cycle performance: pricing discipline, insurance contracting, approvals, claims, denials management, collections, and cash acceleration.
• Improve throughput and profitability per clinic/service line.
• Build cost optimization programs without compromising quality.
• Lead recruitment planning with HR, ensuring right staffing models per specialty and branch.
• Set structure, roles, accountability, incentive schemes, and performance management for all operational teams.
• Build a culture of ownership, urgency, collaboration, and patient-first mindset.

Supply Chain, Facilities & IT/EMR

• Oversee procurement, inventory, vendor management, biomedical maintenance, and consumables availability.
• Ensure facilities safety, equipment uptime, and clinical room readiness.
• Lead operational digitization, EMR optimization, CRM adoption, dashboards, and automation.

Governance & Reporting

• Prepare monthly board-level operational reports and executive dashboards.
• Manage operational risks; propose mitigation and policy updates.
• Drive cross-functional alignment with Medical, Finance, Marketing, Legal, and Strategy.

Qualifications & Experience

• Bachelor’s degree required; Master’s preferred (MBA, MHA, MPH, or equivalent).
• 10+ years healthcare operations experience, with 5+ years in a senior multi-site leadership role.
• Proven track record in running profitable medical centers/hospital networks.
• Deep knowledge of Saudi healthcare environment, insurance/payor systems, and regulatory frameworks (CBAHI, NPHIES, MOC licensing).
• Strong financial/operational acumen; comfortable owning P&L and cost efficiency.
• Fluent Arabic and English preferred.