Chief Experience Architect - Lead CX Transformation

WEbook, Inc.; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading event ticketing and experience platform in Saudi Arabia is seeking a Vice President of Experience. The role involves leading customer experience strategies across all touchpoints, developing teams, and implementing innovative support technologies. Ideal candidates will have extensive experience in customer and user experience, with proven leadership in managing cross-functional teams. A strong analytical capability is required, along with a relevant degree.

Qualifications

• 10+ years of experience in customer experience, user experience, or related field.
• 5+ years of executive leadership experience managing cross-functional teams.
• Strong analytical skills with ability to translate data into actionable insights.

Responsibilities

• Drive the overall customer experience strategy and vision across all touchpoints.
• Lead and develop teams of designers, researchers, and journey specialists.
• Create conversational AI strategies.

Job description

A leading event ticketing and experience platform in Saudi Arabia is seeking a Vice President of Experience. The role involves leading customer experience strategies across all touchpoints, developing teams, and implementing innovative support technologies. Ideal candidates will have extensive experience in customer and user experience, with proven leadership in managing cross-functional teams. A strong analytical capability is required, along with a relevant degree.