CHANGE MANAGER - IT - BANKING (CAB OWNER) - ARABIC SPEAKER

Duncan & Ross; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading financial institution in Riyadh is seeking an experienced IT Change & Release Manager to lead change management and release governance within a banking environment. The ideal candidate should have over 10 years of experience in IT service management, preferably in the banking sector, and a strong understanding of ITIL and governance principles. This role offers competitive compensation and career growth opportunities while driving IT governance transformation.

Benefits

Competitive compensation

Opportunity to work with cross-functional teams

Benefits aligned with market standards

Qualifications

• 10+ years of professional experience in IT service management focused on change and release management.
• Banking or financial services industry experience is mandatory.
• Demonstrated success in designing and implementing IT change management frameworks.

Responsibilities

• Lead the IT Change and Release Management function for a complex banking technology landscape.
• Develop, maintain, and continuously improve the Change and Release Management Framework.
• Plan, coordinate, and oversee all change activities to ensure smooth implementation.
• Chair and manage Change Advisory Board meetings reviewing, approving, and prioritizing change requests.
• Ensure compliance with internal IT governance policies and regulatory requirements.

Skills

Change and Release Management

IT Service Management

Stakeholder Engagement

Strategic Thinking

Problem Solving

Fluency in English

Arabic Language Proficiency

Education

Bachelor's or Master's Degree in Computer Science or IT

Tools

ITIL v4

PMP

COBIT

ISO 20000

Job description

About the job CHANGE MANAGER - IT - BANKING (CAB OWNER) - ARABIC SPEAKER

We are seeking an experienced IT Change & Release Manager to lead and mature the change management and release governance framework within a major banking environment.

The successful candidate will ensure that all IT changes are managed in a controlled, auditable, and efficient manner, aligning with industry best practices and regulatory expectations.

You will play a key role in governing the end-to-end change and release lifecycle, managing Change Advisory Boards (CABs), and driving automation, standardization, and transparency through effective frameworks, templates, and dashboards.

Key Responsibilities

• Lead the IT Change and Release Management function for a complex banking technology landscape.
• Develop, maintain, and continuously improve the Change and Release Management Framework, including SOPs, templates, KPIs, and governance dashboards.
• Plan, coordinate, and oversee all change activities to ensure smooth implementation with minimal business disruption.
• Chair and manage Change Advisory Board (CAB) meetings reviewing, approving, and prioritizing change requests.
• Establish release governance, coordinating with application, infrastructure, and project teams for controlled deployments.
• Ensure compliance with internal IT governance policies, audit, and regulatory requirements.
• Collaborate with IT Operations, Information Security, and Business Units to ensure risk-free and well-communicated change releases.
• Provide regular management reports and analytics on change success rates, rollback trends, and system availability impacts.
• Promote a culture of continuous improvement, automation, and accountability in the change and release processes.

Qualifications & Experience

• Bachelors or Masters Degree in Computer Science, Information Technology, or a related field.
• 10+ years of professional experience in IT service management, with a strong focus on change and release management.
• Banking or Financial Services industry experience is mandatory.
• Proven experience managing CABs and streamlining enterprise-level release processes.
• Demonstrated success in designing and implementing IT change management frameworks, SOPs, templates, and performance dashboards.
• Strong understanding of ITIL principles, IT governance, and risk management.
• Excellent communication and stakeholder engagement skills, including C-level interaction.
• Fluency in English is required; Arabic language proficiency is preferred.
• Relevant certifications (e.g., ITIL v4 Expert, PMP, COBIT, ISO 20000) are highly desirable.

Key Competencies

• Strategic and analytical thinker with strong problem-solving abilities.
• Detail-oriented and structured approach to governance.
• Strong interpersonal and leadership skills.
• Ability to work in high-pressure, fast-paced banking environments.
• Culturally aware, collaborative, and adaptable.

Why Join Us

• Be part of a leading financial institution driving IT governance transformation.
• Lead initiatives that directly impact banking stability, compliance, and innovation.
• Competitive compensation and benefits aligned with market standards.
• Opportunity to work with cross-functional teams and global partners.

Vertical: Technology