CE Chief technician - رئيس القسم الفني

Merge Recruitment Agency; Dammam; On-site; SAR 80,000 - 110,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Technical Supervisor to manage repair operations and ensure service quality. The ideal candidate will analyze KPIs, conduct audits, and support the launch of new service products while enhancing team performance through training and assessments.

Qualifications

• Proven seniority in services repair including customer handling and KPI development.
• Good command of Arabic and English.

Responsibilities

• Conduct technical assessments for technicians and evaluate their KPIs.
• Prepare and conduct technical audits, and support new service product launches.
• Implement operational audits and enforce vendor technical requirements.

Skills

Problem-solving

Communication

Teamwork

Initiative-taking

Job description

Analysis of repair operations KPIs.

1. Escalate General Technical Issues (GTI) such as IMEI writing, software, and parts list issues to the supplier technical team when necessary.
2. Escalate product quality issues to the Supplier Technical Support.
3. Conduct technical assessments for technicians.
4. Periodically evaluate the KPIs of technical center technicians (monthly, weekly).
5. Implement operational audits.
6. Set up, execute, and provide feedback on monthly technical quizzes.
7. Download the latest technical materials and distribute them to all service center staff.
8. Communicate repair instructions and precautions to relevant team members.
9. Prepare and conduct technical audits.
10. Support new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
11. Ensure the implementation of service standard operating procedures across all locations through audits, identify operational challenges, and report findings for corrective actions.
12. Lead weekly and monthly assessments of technical team KPIs, identify gaps, and suggest improvements.
13. Develop and enforce vendor technical requirements, including Service-Authorization and Service-Level Agreements, to regulate relations with vendors.

Language Skills:

• Arabic: Native / Mother Tongue
• English: Good

Own a Car

Any

Have a Driving License

Any

Job Skills:

• Proven seniority in services repair, including customer handling, maintenance, repair, KPI development, and implementation.
• Strong skills in initiative-taking, problem-solving, communication, and teamwork.

About The Company