Captain

Rotana Hotels; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Saudi Arabia is seeking a Captain in Food & Beverage to provide exceptional customer service and ensure smooth operations. Responsibilities include supervising the service team, managing beverage stock, and enhancing guest experiences. The ideal candidate is dynamic, self-motivated, and able to assist guests with menu items, ensuring every stay is memorable. This position is essential to upholding service standards and maintaining a well-organized outlet.

Qualifications

• Dynamic and self-motivated individual with focus on customer service.
• Ability to assist and provide advice on food & beverage offerings.
• Strong organizational and planning skills.

Responsibilities

• Service food & beverage per hotel performance standards.
• Supervise service team and ensure duties meet standards.
• Manage beverage stock and minimize waste.

Job description

We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Responsibilities

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue