Call Center Supervisor

Centriq Company; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A healthcare services provider in Riyadh is seeking an experienced Call Center Supervisor to lead their customer service team. The ideal candidate will have over 3 years of experience in call center roles, including supervisory experience. Strong leadership and communication skills, as well as a background in aesthetics or medical services, are preferred. Candidates must be fluent in both English and Arabic.

Qualifications

• Minimum 3 years of experience in call center or customer service.
• At least 1 year in a supervisory role.
• Experience in aesthetics or medical services preferred.

Responsibilities

• Lead customer service team in a leading aesthetic and dermatology clinic.
• Monitor team performance and conduct training sessions.
• Provide excellent customer service and ensure client satisfaction.

Skills

Problem-solving and decision-making

Proficiency in CRM and call center software

Time management and prioritization

Team motivation and conflict resolution

Analytical thinking

Attention to detail

Fluency in English

Fluency in Arabic

Job description

We are looking for an experienced Call Center Supervisor to lead our customer service team in a leading aesthetic and dermatology clinic.

If you have strong leadership skills, experience managing a team, and a passion for customer care — we’d love to meet you!

Requirements

• Minimum 3 years of experience in call center or customer service, with at least 1 year in a supervisory role.
• Previous experience in aesthetics, dermatology, or medical services is preferred.
• Strong leadership and coaching skills.
• Excellent communication and customer service abilities, focused on client satisfaction.
• Basic knowledge of customer data and follow-up systems.
• Ability to monitor team performance, give feedback, and conduct training sessions.

Skills

• Strong problem-solving and decision-making abilities.
• Proficiency in CRM and call center software.
• Ability to manage time and prioritize tasks effectively.
• Team motivation and conflict resolution skills.
• Analytical thinking and performance reporting.
• Attention to detail and commitment to service quality.
• Fluency in English and Arabic (written and spoken).
• High emotional intelligence and empathy when dealing with clients.