Call center representative

Avanta Works; Medina; On-site; SAR 120,000 - 150,000; Full time

Job summary

A rapidly growing call center is seeking English-speaking Call Center Representatives to provide exceptional customer service. This remote contract position offers a competitive salary of $1000/month and visa sponsorship for qualified candidates. Applicants should possess fluent English skills and ideally prior experience in customer service. Don't miss the chance to join a dynamic team and grow your career in customer service.

Benefits

Competitive salary

Visa sponsorship available

Extensive training program

Supportive team environment

Qualifications

• Fluency in English (spoken and written).
• Prior experience in a customer service or call center role preferred.
• Ability to work remotely with a stable internet connection.
• Willingness to work flexible hours including evenings and weekends if required.

Responsibilities

• Answering incoming calls and making outbound calls as assigned.
• Listening to customers' inquiries and providing accurate information.
• Maintaining knowledge of products/services to assist customers.
• Following call scripting guidelines for consistency.
• Escalating complex issues to the appropriate supervisor.
• Meeting performance metrics such as call quality and customer satisfaction.

Skills

Fluency in English

Strong communication skills

Empathetic attitude

Job description

Call center representative vacancy in Medina Saudi Arabia

Remote Call Center Representative - English Speaking (Contract, Visa Sponsorship Available)

Location: Medina, Saudi Arabia (Preference for Pakistani and Egyptian Nationals)

Salary: $1000/month

A rapidly growing call center is seeking English speaking Call Center Representatives to join our team on a contract basis. This is a remote position and candidates from all over the world are welcome to apply. We have a strong preference for candidates from Pakistan and Egypt.

As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls. You will be the first point of contact for our customers, addressing their inquiries and concerns with patience, empathy, and professionalism.

• Answering incoming calls in a timely manner and making outbound calls as assigned
• Listening attentively to customers\' inquiries and concerns and providing accurate information or solutions
• Maintaining knowledge of products/services offered by the company in order to effectively assist customers
• Following call scripting guidelines to ensure consistency in customer interactions
• Escalating complex issues to the appropriate department or supervisor for resolution
• Meeting performance metrics such as average handling time, call quality, and customer satisfaction ratings

Requirements:

• Fluency in English (spoken and written)
• Prior experience in a customer service or call center role preferred
• Ability to work remotely with a stable internet connection
• Strong communication skills with an empathetic attitude towards customers\' needs
• Willingness to work flexible hours including evenings, weekends, and holidays if required

We Offer:

• Competitive salary of $1000/month with potential for growth within the company
• Contract job with visa sponsorship available for qualified candidates outside of Saudi Arabia
• Extensive training program to equip you with the necessary skills for success in this role
• A supportive team environment where your contributions are valued

This is an urgent opening so don\'t miss out on this opportunity to join our dynamic team. Apply now and take the first step towards a rewarding career as a Call Center Representative!