Call center representative

Work corp; Medina; On-site; SAR 120,000 - 150,000; Full time

Job summary

A dynamic customer service team in Medina, Saudi Arabia, is looking for Indian nationals to fill the role of Call Center Representative. You'll provide excellent customer service by handling inquiries and resolving issues. Ideal candidates possess strong English communication skills and the ability to work under pressure. This position offers a competitive salary and growth opportunities within the company.

Benefits

Competitive salary package

Medical insurance coverage

Paid annual leave

Flight ticket allowance

Company-provided accommodation

Qualifications

• Indian nationality with valid residence permit in Saudi Arabia.
• Ability to work in a fast-paced environment under pressure.
• Flexibility to work shifts including weekends and holidays.

Responsibilities

• Answer incoming calls from customers and provide efficient responses.
• Listen actively to customers’ concerns and resolve issues.
• Maintain accurate records of customer interactions.

Skills

Excellent English communication skills

Quick problem-solving skills

Customer service experience (preferred)

Job description

Overview

Call Center Representative (Indian Nationals)

We are currently seeking Indian nationals to join our dynamic team as Call Center Representatives in Medina, Saudi Arabia. As a Call Center Representative, you will be responsible for providing excellent customer service by answering inbound calls and assisting customers with their inquiries, complaints, and requests.

Salary

The salary for this position is 1200$ per month.

Responsibilities

• Answer incoming calls from customers and provide efficient and professional responses to their inquiries.
• Listen actively to customers’ concerns and resolve any issues they may have.
• Keep accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate departments.
• Provide information about our products or services to potential or existing customers.
• Follow up on customer inquiries not immediately resolved.
• Maintain a high level of customer satisfaction by meeting or exceeding set performance goals.
• Continuously update knowledge of company products, services, policies, and procedures.
• Adhere to all company policies and procedures regarding customer interactions.

Requirements

• Indian nationality with valid residence permit in Saudi Arabia (own visa).
• Excellent English communication skills (both verbal and written).
• Customer service experience preferred but not required.
• Ability to work in a fast-paced environment under pressure.
• Good problem-solving skills with the ability to think quickly on your feet.
• Flexibility to work shifts including weekends and holidays.

Benefits

• Competitive salary package with opportunities for growth within the company
• Medical insurance coverage
• Paid annual leave
• Flight ticket allowance
• Company-provided accommodation

If you are looking for a challenging yet rewarding career opportunity in a fast-paced environment where your skills will be valued, apply now to join our team as a Call Center Representative!