Call center representative

Flyper; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A customer service company in Jeddah is seeking a Call Center Representative. The role involves handling incoming and outgoing calls, addressing customer inquiries, and maintaining records of interactions. Candidates must be Indian nationals residing in Jeddah with a valid visa. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• Proven work experience as a Call Center Representative or similar role.
• Must be an Indian national currently residing in Jeddah with own valid visa.
• Fluency in English is preferred.

Responsibilities

• Answer incoming calls from customers and respond to inquiries.
• Make outbound calls to follow up on customer inquiries.
• Handle customer complaints with empathy and professionalism.

Skills

Excellent communication skills

Problem-solving abilities

Ability to handle high call volumes

Time-management skills

Multitasking

Job description

Overview

Call Center Representative (Indian Nationals) - Jeddah, Saudi Arabia

As a Call Center Representative, you will be responsible for handling incoming and outgoing calls in a timely and professional manner. You will serve as the first point of contact for customers, addressing their inquiries, concerns, and complaints. This role is specifically open to Indian nationals living in Jeddah, Saudi Arabia.

Responsibilities

• Answer incoming calls from customers and respond to their inquiries or redirect them to the appropriate department or team member
• Make outbound calls to follow up on customer inquiries or resolve any issues they may have
• Provide accurate and detailed information about products or services to customers
• Keep records of customer interactions and transactions using a computer system
• Handle customer complaints with empathy and professionalism, striving for first-call resolution whenever possible
• Identify and escalate priority issues to the appropriate team member or manager for further assistance
• Follow communication procedures, guidelines, and policies when interacting with customers over the phone

Requirements

• Fluency in English is not required but preferred
• Must be an Indian national currently residing in Jeddah with own valid visa
• Proven work experience as a Call Center Representative or similar role
• Ability to handle high call volumes while maintaining a positive attitude
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Good multitasking and time-management skills
• Availability to work flexible shifts

Equal Employment Opportunity

We value diversity and strive to create an inclusive workplace where all employees feel valued and respected.

How to apply

If you are passionate about delivering exceptional customer service and meet the requirements listed above, we encourage you to apply for this position. Join our team today!