Call Center Representative

Confidential Careers; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading organization in customer service located in Dammam is seeking a skilled Call Center Representative to manage customer interactions across Al Jabr brands. The ideal candidate should possess a high school diploma or equivalent, along with at least 3 years of relevant experience. Proficiency in both Arabic and English is preferred. Responsibilities include handling inquiries, managing communications, and supporting marketing initiatives. This role offers an opportunity to contribute to customer satisfaction in a dynamic environment.

Qualifications

• Minimum of 3 years of experience in a related field is preferred.
• Proficiency in both Arabic and English (written and spoken).
• Ability to manage time effectively.

Responsibilities

• Handle customer inquiries and service requests through the unified hotline.
• Communicate with customers to schedule appointments.
• Support the Marketing Department in executing external advertising campaigns.

Skills

Strong communication skills

Excellent customer service orientation

Ability to multitask

Interpersonal skills

Education

High school or Diploma in Business Administration

Tools

CRM systems

Call center systems

Job description

Job Summary:

The Call Center Representative is responsible for managing customer interactions through the unified contact number for all Al Jabr brands. The role focuses on delivering high-quality service, ensuring customer satisfaction, and supporting both internal and external communication activities.

Key Responsibilities:

• Handle customer inquiries and service requests through the unified hotline for all Al Jabr brands.
• Communicate with customers to schedule appointments.
• Contact customers regarding recall campaigns announced by the Ministry of Commerce.
• Record and follow up on customer inquiries received via the Al Jabr website or affiliated online platforms using the customer service system.
• Manage external communication with customers related to invitations, events, and conferences.
• Support the Marketing Department in executing external advertising campaigns.

Qualifications and Requirements:

• High school or Diploma in Business Administration.
• A minimum of 3 years of experience in a related field is preferred.
• Strong communication and interpersonal skills.
• Excellent customer service orientation.
• Ability to multitask and manage time effectively.
• Familiarity with CRM or call center systems is preferred.
• Proficiency in both Arabic and English (written and spoken).