Call Center Agent

IIQAF; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A hospitality company in Riyadh is seeking a dedicated Call Center Agent to provide exceptional service and support to guests. The role involves answering inquiries, resolving complaints, and assisting with reservations. Ideal candidates will have strong communication skills and customer service experience. The position offers a competitive salary and healthcare benefits.

Benefits

Competitive salary

Healthcare benefits

Opportunities for career growth

Positive work environment

Qualifications

• Excellent customer service skills are needed.
• Previous experience in customer support is a plus.
• Fluency in English is required, additional languages are a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Resolve customer complaints professionally.
• Provide assistance with orders and returns.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to work well in a fast-paced environment

Basic computer skills

Education

High school diploma or equivalent

Customer service training or certification preferred

Job description

Description

We are seeking a dedicated and customer-oriented Call Center Agent to join our vibrant team within the hospitality industry. As the first point of contact for our valued guests, the successful candidate will play a crucial role in delivering exceptional service and support. This position requires excellent communication skills, a friendly demeanor, and the ability to efficiently manage customer inquiries while maintaining a professional tone. The Call Center Agent will be responsible for handling a variety of customer interactions, including reservations, inquiries, and feedback, ensuring that each guest receives personalized assistance.

Responsibilities

• Answer incoming calls and respond to customer inquiries
• Resolve customer complaints and issues in a professional manner
• Provide product information and assistance
• Process orders, returns, and exchanges
• Update customer accounts and records

Requirements

• Excellent communication skills
• Strong problem-solving abilities
• Ability to work well in a fast-paced environment
• Basic computer skills
• Previous customer service experience is a plus

Qualifications

• High school diploma or equivalent
• Customer service training or certification preferred
• Fluency in English (additional languages a plus)

Benefits

• Competitive salary
• Healthcare benefits
• Opportunities for career growth
• Positive work environment