Call Center

Sawaid Recruitment; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

A leading recruitment agency in Riyadh is seeking dynamic individuals for their call center team. Successful candidates will deliver exceptional customer service, manage inquiries, and enhance satisfaction in a fast-paced environment. Bilingual candidates in Arabic and English with call center experience are strongly preferred. This position offers growth potential in the customer service sector.

Qualifications

• Strong communication skills, both verbal and written.
• Proven experience in a call center or customer service role.
• Excellent problem-solving abilities with a proactive approach.
• Ability to work under pressure and manage time effectively.
• Fluency in Arabic and English is essential.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Provide accurate information to customers.
• Document all customer interactions in the system.
• Identify and elevate complex issues to management.
• Participate in training sessions to enhance product knowledge.

Skills

Communication Skills

Problem-Solving Skills

Time Management

Technical Proficiency

Team Collaboration

Job description

We are a leading recruitment agency specializing in human resources outsourcing, seeking dynamic and motivated individuals to join our call center team in Riyadh, Saudi Arabia. The successful candidates will play a pivotal role in delivering exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively. Our call center operates in a fast-paced environment where communication skills and problem-solving abilities are paramount. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing solutions to various issues. This position offers an excellent opportunity for growth and development in the customer service sector.

Responsibilities

1. Handle a high volume of inbound and outbound calls in a professional manner, ensuring all customer interactions are positive and productive.
2. Provide accurate information and assistance to customers regarding products, services, and policies, ensuring a thorough understanding of their needs.
3. Document all customer interactions in the system, maintaining accurate records of inquiries, complaints, and resolutions.
4. Identify and elevate complex issues to the appropriate department or management, ensuring timely follow-up and resolution.
5. Participate in training sessions to enhance product knowledge and improve customer service techniques.
6. Work collaboratively with team members to achieve departmental goals and objectives, fostering a positive work environment.
7. Assist in the development of customer service protocols and procedures to enhance overall service quality.
8. Monitor and analyze call metrics to identify areas for improvement and implement best practices.
9. Engage in continuous learning and professional development to stay updated on industry trends and customer service practices.

Preferred Candidate

1. Strong communication skills, both verbal and written, with the ability to engage effectively with diverse customer groups.
2. Proven experience in a call center or customer service role, showcasing a track record of achieving performance metrics.
3. Excellent problem-solving abilities, with a proactive approach to resolving customer issues and enhancing satisfaction.
4. Ability to work under pressure and manage time effectively in a fast-paced environment.
5. Strong attention to detail and organizational skills, ensuring accuracy in customer interactions and documentation.
6. Team-oriented mindset with a collaborative spirit, contributing to a positive workplace culture.
7. Flexibility to work various shifts, including evenings and weekends, as required by business needs.
8. Proficiency in using call center software and CRM systems, with a strong aptitude for learning new technologies.
9. Fluency in Arabic and English, enabling effective communication with a broad customer base.

Skills

• Communication Skills: Essential for interacting with customers, understanding their needs, and providing clear information. Strong verbal and written communication helps in building rapport and trust.
• Problem-Solving Skills: Critical for addressing customer issues promptly and effectively. The ability to think on your feet and offer solutions enhances customer satisfaction.
• Time Management: Important for handling multiple calls and inquiries efficiently. Prioritizing tasks ensures that customer needs are met in a timely manner.
• Technical Proficiency: Familiarity with call center technology and CRM systems is necessary for documenting interactions and managing customer data effectively.
• Team Collaboration: Working well with colleagues is crucial for achieving team goals. A cooperative attitude fosters a supportive work environment.