Butler Supervisor

AccorHotel; Medina; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel chain in Medina, Saudi Arabia, is seeking an experienced Butler. The ideal candidate will manage and supervise staff, ensure top-notch guest services, handle requests efficiently, and maintain service quality. Responsibilities include overseeing team communication, managing guest complaints, and preparing for daily activities. A strong customer service background and excellent verbal communication skills are required for success in this luxurious environment.

Qualifications

• Previous customer related experience is an asset.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues.
• Focus attention on guest needs, remaining calm and courteous.

Responsibilities

• Manage and supervise staff tasks.
• Ensure clear communication amongst team members.
• Handle guest complaints and requests accurately.
• Monitor performance and provide timely feedback.
• Prepare for daily activities and oversee guest interactions.

Skills

Outstanding guest services skills

Sophisticated verbal and communication skills

Interpersonal skills

Problem-solving abilities

Tools

Microsoft Windows applications

Job description

Job Description

• Has full awareness, manages, and supervises all tasks of his / her staff.
• Directs work assignments of non-supervisory personnel.
• Informs other operating departments of matters related to Butler operations.
• Ensures all communication is carried clearly amongst the team.
• Receives, records, and distributes various reports via the Opera system.
• Receives, records, and always transmits guest requests and preferences accurately to the team.
• Maintains and update administrative data’s.
• Maintains key control and track sheet.
• Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler.
• Ensures smooth handover of daily activities to next shift.
• Appraise appearance, discipline, and efficiency of all staff under direct supervision.
• Maintains working area and equipment in a proper state of cleanliness and repair.
• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
• Handle guest complaints : delegates immediately and reports to Head Butler / Assistant Head Butler.
• Meticulously follow consumptions of guest supplies.
• Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers’ confidence.
• Monitors performances and provides timely feedback for improvements.
• Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
• Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
• Performs related duties and special projects assigned.
• Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.
• Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.
• Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times.
• Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.
• Has an awareness of all positions in the Butler service dept. including their job functions.

Qualifications

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities

Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment :

Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.