Business intelligence specialist

The Professionals; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A data analysis company in Riyadh is seeking a professional to design methodologies for analyzing customer data and to improve the quality of services. Responsibilities include analyzing customer data, standardizing collection methods, and conducting workshops for service improvement. Candidates should have strong analytical skills and a commitment to teamwork. This position offers a unique opportunity to innovate within customer interactions and services.

Responsibilities

• Designing methodology for customer data analysis.
• Analyzing customer data to prepare reports.
• Standardizing customer data collection methods.
• Conducting studies on customer experience.
• Holding improvement and innovation workshops.

Skills

Ability to analyze data

The ability to identify weaknesses

The ability to identify feedback

The ability to devise solutions

Responsibility

Team work

Adhere to directions

Commitment to the administrative hierarchy

Job description

Responsibilities

• Designing a methodology for applying analysis and modeling customer data and collecting it for a store
• data.
• Analyzing customer data from databases and data stores to prepare reports
• Customer satisfaction and behavior and facilitating sharing between multiple data systems.
• Use of query analysis and reporting tools.
• Analyze and develop data quality processing plans.
• Ensure data quality through automated verification as well as manual processes.
• Standardize customer data collection by developing methods to design the customer database
• And reports back it up.
• Conducting the study and evaluation of the customer experience through all the channels that deal
• The client works with the company to identify development opportunities for the services it provides
• company.
• Conducting a periodic analysis of the services provided by the company and submitting reports on the results
• Analytics in order to improve the services provided. By identifying challenges and problems
• In the customer journey with cause analysis and recommendations with other departments.
• Being aware of regular contact with customers; To provide an overview of (063) degrees of
• Interaction and services provided by the company to customers.
• Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
• The workshop and the target groups in the improvement and participatory innovation workshops.
• Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
• Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
• Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
• of clients to participate in participatory design activities.

Qualifications

• Ability to analyze data
• The ability to identify weaknesses
• The ability to identify feedback
• The ability to devise solutions
• Responsibility
• Team work
• Adhere to directions
• Commitment to the administrative hierarchy
  organizational