Bus Proc Quality Assoc Leader

PepsiCo; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading global food and beverage company is seeking an experienced individual to support quality and food safety (QFS) performance by managing consumer feedback and compensations. This role involves ensuring compliance with PepsiCo standards, providing analytical support, and conducting supplier evaluations to contribute to overall QFS enhancement. Candidates should have a NEBOSH qualification, strong English skills, and the ability to operate in a dynamic work environment.

Qualifications

• Ability to systemize processes and ensure sustainability.
• Self-starter with high business savvy.
• Knowledge of QFS related applicable legislations.
• Excellent command of the English language.
• Ability to coach others effectively.

Responsibilities

• Implement and manage consumer feedback and compensation processes.
• Act as the point of contact for consumer/customer feedback.
• Manage consumer compensation schemes and track reporting.
• Perform supplier evaluations and manage related issues.
• Prepare regular reports on consumer feedback trends.

Skills

Process systemization

Independent work

Knowledge of QFS legislation

EHS qualification (NEBOSH)

Excellent English command

Coaching ability

Ability to work under pressure

Education

NEBOSH IGC3 qualification

Job description

Overview

We Are PepsiCo

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S, DORITOS, CHEETOS, GATORADE, PEPSI, QUAKER and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

“We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we valuediversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital / civil partnerships,religion or belief,gender, disability and we are Mowaamah -GOLD certified in Saudi.”

Job Overview: Support the QFS overall performance by managing consumers and customers feedbacks and compensations as well as working with stakeholders to identify proper corrective and preventive action plans to address all issues and areas for improvements through proper data consolidation and analyses, and by evaluating suppliers QFS relate performance and managing materials related issues with the different stakeholders. Additionally, to provide the support for the global Supplier Quality Assurance SQA program as guided by the Sector team.

Responsibilities

• Full implementation of all regulations and PepsiCo standards related to consumers and customers feedbacks and compensations. This includes and regular review of the local related procedures to assure compliance and for continual improvements.- Act as a single point of contact for any consumer / customer feedback, to collect all data and details required for traceability and root cause and analysis and to provide answers for questions and issues raised by consumers / customer and an effective response to complaints.- Classify, categorize, communicate complaint with internal stakeholders and follow up with them on root cause analysis and corrective / preventive action plans and execution.- Manage the consumer compensation scheme including eligibility assessment and actual compensation. This includes the availability of e-vouchers or any other approved means of compensations, as well as tracking and reporting such on monthly basis. - Ensure feedback channels are operational, report any issues and follow up remedy actions. This includes following up on all related contracts and issuing ally required PO’s. - Manage supplier issues related to materials raised by raw materials receiving rejections or online rejections through timely communication with stakeholders including GP, PD / R&D and MRP and follow up with them on the root cause analysis and corrective / preventive actions and perform supplier evaluations accordingly. - Data and trend analysis for consumer and customer feedbacks as well as for supplier related issues and preparing regular reports (weekly, monthly, quarterly…etc.) and upon request reports.- Support the continuous improvement of the overall QFS related performance, or address specific issues or trends through innovative initiatives including but not limited to awareness campaign, competition, and reward programs…etc.- To implement, sustain and participate in the continual improvement of the QFS MS in accordance with the legislations and PepsiCo standards. - Support the Global SQA program for the development of QFS capabilities and practices at the suppliers through conducting audits and suppliers rating as per Sector SQA team requirements.

Qualifications

• The ability to systemize processes through developing the systems, putting them into implementation, and ensuring their sustainability.
• Self-starter able to work independently with a high degree of business savvy.
• Knowledge of QFS related applicable legislations (GSO and SFDA).
• Recognized EHS qualification; NEBOSH IGC3 at a minimum and preferably NEBOSH diploma.
• Excellent command of English language and literacy in computer usage.
• Ability to coach and support others to ensure requirements understood / met.
• Ability to operate under pressure in a multi disciplined work environment