Branch Supervisor

SIHAMCO; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading pet entertainment company in Saudi Arabia seeks a Branch Supervisor to manage daily operations at LucaLand in the Makkah Region. The ideal candidate will ensure exceptional customer experiences, lead a passionate team, and maintain high hygiene standards. This role requires a genuine love for dogs and experience in a retail environment, particularly in pet services. Competitive benefits such as housing support and career development opportunities are offered.

Benefits

Competitive salary packages

Housing allowance

Medical insurance

Staff discounts

Pet-friendly work environment

Career development opportunities

Qualifications

• 2-4 years experience in a retail environment, especially in pet-related fields.
• Knowledge of pet safety, dog behavior, or dog park operations.
• Energetic, proactive, and hands-on team player.

Responsibilities

• Supervise day-to-day operations at Luca Land.
• Ensure high standards of hygiene and guest experience.
• Lead and motivate team members for exceptional service.
• Handle guest inquiries and complaints professionally.
• Oversee cash handling and inventory control.

Skills

Strong leadership

Communication skills

People management skills

Customer service orientation

Fluent in English and Arabic

Education

Relevant diploma in management

Tools

POS systems

Inventory management tools

Microsoft Office

Google Workspace

Job description

Welcome to LucaLand

LucaLand is Saudi Arabia’s first and leading dog entertainment destination — a homegrown concept born from the belief that dogs deserve joyful spaces, and people deserve to experience the love they bring.

First launched in 2021 at Boulevard Riyadh City during Riyadh Season, LucaLand quickly became a fan-favorite, evolving into a permanent location. Since then, we’ve expanded our footprint through key collaborations with GEA, Riyadh Season, Jeddah Season, SELA, and other national entertainment leaders.

Join the LucaLand Family

Whether you’re a pet parent, an animal lover, or a passionate professional — LucaLand welcomes you to be part of a joyful, inclusive, and compassionate journey. Together, we’re building something extraordinary — one paw at a time.

Job Summary

The Branch Supervisor at Luca Land (Red Sea Mall) is responsible for overseeing daily operations, ensuring excellent customer service, maintaining brand standards, and leading the branch team to deliver a fun, safe, and engaging experience for all visitors — both humans and their furry friends. A genuine love for dogs and comfort around them is essential for this role.

Key Responsibilities:

• Supervise and manage the day-to-day operations of Luca Land at Red Sea Mall.
• Ensure high standards of hygiene, safety, and guest experience in all areas.
• Lead, train, and motivate team members to deliver exceptional service.
• Handle guest inquiries, complaints, and feedback with professionalism and care.
• Oversee cash handling, inventory control, and daily reporting.
• Coordinate with the operations and marketing teams for promotions and events.
• Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land’s policies.
• Maintain a welcoming and enjoyable atmosphere for all guests and their pets.
• Monitor employee performance and schedule shifts efficiently.
• Ensure compliance with company policies, health, and safety regulations.

Requirements

Education & Experience

• 2-4 years experience in a retail environment (e.g., pet-store, veterinarian practice, etc.).
• Relevant diploma in management.
• Knowledge of pet safety, dog behavior, or dog park operations.
• Familiarity with POS systems, inventory management tools, or operations software.
• Passionate about pets, especially dogs.
• Energetic, proactive, and hands‑on.
• Responsible and dependable.
• Team player with a service‑oriented mindset.

Skills & Competencies

• Strong leadership, communication, and people management skills.
• Fluent in English and Arabic (spoken and written).
• Excellent organizational and problem‑solving abilities with a customer‑first attitude.
• Able to multitask, prioritize, and remain calm in fast‑paced environments.
• Skilled in managing schedules, budgets, inventory, and vendor relations.
• Passionate about guest satisfaction and enhancing the overall pet and family experience.
• Basic knowledge of Microsoft Office or Google Workspace.

Benefits

At LucaLand, we believe in creating more than just a workplace — we offer a purpose‑driven, pet‑loving environment where passion meets opportunity. Our team members enjoy a range of benefits designed to support their lifestyle, growth, and well‑being.

Benefits We Offer:

✨ Competitive salary packages

✨ Housing allowance and transportation support

✨ Medical insurance coverage

✨ Staff discounts on services and products

✨ Fun, inclusive, and pet‑friendly work environment

✨ Unique experience working with dogs and themed entertainment concepts

✨ Career development and internal growth opportunities

✨ Be part of Saudi Arabia’s first and most successful dog entertainment brand

Join LucaLand and be part of a joyful, compassionate, and creative journey — one paw at a time. 🐾