Bilingual IT Support Specialist — Fast, Friendly Helpdesk

LAWAZEM; Riyad Al Khabra; On-site; SAR 60,000 - 80,000; Full time

Job summary

A technology solutions company in Saudi Arabia is looking for an IT Support / Helpdesk professional. The role involves providing technical assistance, troubleshooting hardware and software issues, and maintaining IT documentation. The ideal candidate should have an associate degree in IT and strong communication skills, with fluency in Arabic and English. This position offers an opportunity to work independently as well as part of a team.

Qualifications

• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems and mobile devices.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-level technical support for hardware and software.
• Troubleshoot user issues related to operating systems and applications.
• Monitor and manage IT support tickets.

Skills

Technical support

Troubleshooting

Communication

Customer-focused

Fluency in Arabic and English

Education

Associate degree in Computer Science or IT

Tools

Ticketing systems

Job description

A technology solutions company in Saudi Arabia is looking for an IT Support / Helpdesk professional. The role involves providing technical assistance, troubleshooting hardware and software issues, and maintaining IT documentation. The ideal candidate should have an associate degree in IT and strong communication skills, with fluency in Arabic and English. This position offers an opportunity to work independently as well as part of a team.