Bilingual FinTech Support Specialist (Arabic/English)

Stellar Hunters; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A fintech company in Dammam is seeking a Customer Service Specialist. The role involves being the voice of users, managing inquiries, and improving their experience. The ideal candidate should have 1–3 years of experience in customer service, excellent communication skills in Arabic and English, and familiarity with tools like Zendesk and Jira. Join an innovative team focused on user satisfaction and growth.

Benefits

Medical Insurance for employee and family

Travel Tickets for expats

Annual Bonus

Transportation Allowance

Qualifications

• 1–3 years of experience in Customer Service or user-facing roles.
• Excellent written and spoken communication in Arabic and English.
• Strong organizational skills and ability to multitask effectively.

Responsibilities

• Serve as the first point of contact for user inquiries.
• Provide clear and empathetic assistance to users.
• Categorize user feedback and document them in internal tools.

Skills

Proactive

Empathy

Detail-oriented

Strong communication skills

Tech-savvy

Tools

Zendesk

Jira

Notion

Trello

Job description

A fintech company in Dammam is seeking a Customer Service Specialist. The role involves being the voice of users, managing inquiries, and improving their experience. The ideal candidate should have 1–3 years of experience in customer service, excellent communication skills in Arabic and English, and familiarity with tools like Zendesk and Jira. Join an innovative team focused on user satisfaction and growth.