Bilingual Customer Service Quality Specialist (Arabic/English)

Tabby; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A financial services company seeks a Customer Service Quality Specialist to monitor and enhance customer service interactions. The role requires fluency in Arabic and English, a Bachelor’s degree, and strong analytical skills. The ideal candidate will have proven experience in a quality assurance role and will work to ensure customer satisfaction through effective training and evaluation. This full-time position is onsite in the Riyadh region.

Qualifications

• Fluency in both Arabic and English is required.
• Proven experience in a customer service quality assurance role is essential.
• Strong communication and interpersonal skills are necessary.

Responsibilities

• Monitor customer service interactions to ensure quality standards.
• Evaluate performance using quality assurance metrics and provide feedback.
• Develop training programs to enhance customer service skills.

Skills

Fluency in Arabic

Fluency in English

Customer service quality assurance

Communication skills

Analytical skills

Microsoft Office proficiency

Education

Bachelor's degree in business administration or related field

Job description

A financial services company seeks a Customer Service Quality Specialist to monitor and enhance customer service interactions. The role requires fluency in Arabic and English, a Bachelor’s degree, and strong analytical skills. The ideal candidate will have proven experience in a quality assurance role and will work to ensure customer satisfaction through effective training and evaluation. This full-time position is onsite in the Riyadh region.