Bilingual Customer Care Agent (Arabic/English)

Nestlé SA; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global food company in the Makkah Region is seeking a Customer Service representative to interact with customers and process inquiries regarding products and services. You will be responsible for resolving complaints and ensuring a positive customer experience, while meeting performance metrics. The ideal candidate should have previous call center experience and be proficient in Arabic and English. This is a full-time position located in Jeddah.

Qualifications

• Previous experience in a customer service or call center role is required.
• Ability to work effectively in a bilingual setting.
• Proficient in using computer systems and software.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints effectively.

Skills

Customer service experience

Bilingual (Arabic-English)

Computer proficiency

Job description

A leading global food company in the Makkah Region is seeking a Customer Service representative to interact with customers and process inquiries regarding products and services. You will be responsible for resolving complaints and ensuring a positive customer experience, while meeting performance metrics. The ideal candidate should have previous call center experience and be proficient in Arabic and English. This is a full-time position located in Jeddah.