Belldesk Supervisor

Hilton; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Belldesk Supervisor in Saudi Arabia. The successful candidate will supervise Bell persons and manage guest luggage while ensuring exceptional customer service. Responsibilities include responding to guest inquiries, recruiting and training team members, and maintaining standards of service and operations. Previous supervisory customer service experience and excellent communication skills are essential for this role, which offers an opportunity to work in a team-oriented environment.

Qualifications

• Previous customer service experience in a supervisory role.
• Ability to listen and respond to demanding Guest needs.
• Excellent leadership and interpersonal skills.

Responsibilities

• Supervise Bell persons and manage guest luggage.
• Respond to guest inquiries efficiently.
• Recruit, interview and train team members.

Skills

Customer service experience

Leadership skills

Interpersonal skills

Communication skills

Flexibility

Job description

A Belldesk Supervisor is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Belldesk Supervisor, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

A Belldesk Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous customer service experience in a supervisory role
• The ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal, personal presentation and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!