Bell Attendant

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hotel in Saudi Arabia is seeking a dedicated Bell Attendant to provide exceptional service to guests. You will welcome guests, assist with luggage, and ensure a memorable experience by managing deliveries and communication with departments. A diploma in hospitality and strong English skills are key prerequisites for this role.

Qualifications

• Good English communication skills are essential.
• Diploma in hospitality or related field is preferred.
• Strong interpersonal abilities and customer focus are important.

Responsibilities

• Provide professional and friendly service to guests.
• Communicate effectively with all related departments.
• Handle guest luggage and deliveries in a timely manner.
• Maintain cleanliness and organization at the concierge desk.

Skills

Good English communication skills

Strong interpersonal abilities

Customer Focus

Adaptability

Teamwork

Education

Diploma in hospitality or vocational training in concierge section

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork