Barista

Rotana Hotel Management Corporation PJSC; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel management company in Makkah Region is seeking a Barista to deliver exceptional coffee service. The ideal candidate has a hospitality background, strong customer service skills, and the ability to work well under pressure. Responsibilities include preparing beverages, maintaining a clean workstation, and providing an outstanding guest experience.

Qualifications

• Previous experience as a Barista in a high volume restaurant is preferred.
• Good command of English.
• Ability to handle cash and transactions.

Responsibilities

• Provide exceptional customer service and respond to guest preferences.
• Prepare and serve high-quality coffee and beverages.
• Maintain cleanliness and organization of workstation.
• Handle complaints and concerns professionally.

Skills

Customer Focus

Adaptability

Teamwork

Interpersonal skills

Education

Diploma/degree in hospitality or vocational training in food & beverage

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Barista, you will be the face of our coffee service, creating memorable moments for every guest through warm hospitality and expertly crafted beverages. You will prepare and serve high-quality coffee and other beverages in a welcoming and efficient manner, while upholding cleanliness, safety, and product standards. Your role contributes to the overall guest experience and supports the team in delivering “Treasured Time” with each interaction.

Your role will include key responsibilities such as:

• Provide exceptional customer service by greeting guests warmly and responding to their preferences.
• Recommend menu items based on customer needs and upselling when appropriate.
• Handle guest complaints or concerns professionally and promptly, escalating when necessary.
• Prepare and serve coffee, espresso drinks, teas, and other beverages according to established recipes and quality standards.
• Maintain consistency in taste, presentation, and speed of service.
• Monitor inventory levels of coffee, milk, and other supplies, and communicate replenishment needs.
• Maintain a clean and organized workstation at all times.
• Follow health and safety regulations for food handling and sanitation.
• Clean and sanitize equipment, utensils, and service areas regularly.
• Coordinate with team members to ensure smooth service during peak hours.
• Participate in team meetings and training sessions to stay updated on menu changes and service standards.
• Support colleagues with tasks and maintain a positive work environment.
• Accurately handle cash, card payments, and transactions through the point-of-sale system.
• Ensure proper billing, receipt issuance, and cash register balancing at shift end.

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Barista in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands‑on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job