Banquet Manager

Marriott Hotels & Resorts; Riyadh; On-site; SAR 48,000 - 60,000; Full time

Job summary

A leading hotel chain in the Riyadh Region, Saudi Arabia, is seeking an Event Coordinator to manage event logistics and provide exceptional customer service. The ideal candidate will have a high school diploma or GED, and at least 1–2 years of experience in event management or a related professional area. This role requires effective communication, problem-solving skills, and the ability to work collaboratively with various teams to ensure seamless event execution.

Qualifications

• 1–2 years experience in event management or related field is preferred.
• Experience in hospitality or business administration is beneficial.

Responsibilities

• Prepare event documentation and coordinate with departments.
• Ensure seamless turnover from sales to service.
• Deliver excellent customer service throughout the event process.

Skills

Event coordination

Customer service

Communication

Education

High school diploma or GED

2-year degree in related field

Job description

JOB SUMMARY

Responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high‑level service throughout pre‑event, event, and post‑event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up‑selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1–2 years of experience in the event management or related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year of experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands‑off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large‑sized assigned groups.
• Identifies operational challenges associated with their group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre‑event, event, post‑event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees their customer experiences from file turnover through the post event phase until turnover back to