Auto Service Advisor — Elevate Customer Experience & Revenue

Al-Futtaim Automotive; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading automotive service provider in Jeddah is seeking a passionate Service Advisor to enhance customer satisfaction and loyalty. The ideal candidate will have 3-5 years of experience in an automotive dealership, strong technical knowledge, and exceptional communication skills. Join a dynamic team and contribute to delivering a seamless aftersales experience. This role involves upselling and maintaining relationships with customers to ensure a premium service experience.

Qualifications

• 3–5 years of experience as a Service Advisor in an automotive dealership.
• Fluency in English is required; Arabic is a plus.
• Ability to work flexible hours as needed.

Responsibilities

• Develop strong, long-term connections with customers.
• Drive monthly revenue through upselling and effective discount management.
• Provide expert advice and ensure proper servicing of vehicles.
• Update customers on vehicle progress and maintain delivery commitments.
• Handle customer complaints efficiently.

Skills

Customer service

Communication

Technical knowledge of automotive products

Collaboration

Education

Diploma or Bachelor’s degree in Automobile or Mechanical Engineering

Tools

MS Office

SAP

Job description

A leading automotive service provider in Jeddah is seeking a passionate Service Advisor to enhance customer satisfaction and loyalty. The ideal candidate will have 3-5 years of experience in an automotive dealership, strong technical knowledge, and exceptional communication skills. Join a dynamic team and contribute to delivering a seamless aftersales experience. This role involves upselling and maintaining relationships with customers to ensure a premium service experience.