Associate Director - UX/CX Design

Qiddiya Investment Company; Riyadh; On-site; SAR 299,000 - 450,000; Full time

Job summary

A leading investment firm in Riyadh is seeking a UX / CX Lead to define and maintain their customer experience strategy across digital products. This role requires over 10 years of design leadership experience, strong knowledge of usability testing and data-driven design, along with proficiency in design tools like Figma. The candidate will oversee UX research and journey mapping to enhance guest satisfaction and drive product direction. A comprehensive compensation and benefits package is offered.

Benefits

Comprehensive compensation and benefits package

Qualifications

• 10+ years of UX/CX design leadership experience in consumer digital environments.
• Portfolio demonstrating transformation of complex omni‑channel experiences.
• Strong knowledge of usability testing, data‑driven design and accessibility standards.

Responsibilities

• Define and maintain the UX/CX strategy and design principles aligned to business and guest KPIs.
• Lead UX research, testing, insights analysis and journey mapping across digital products.
• Develop and scale a shared Design System to accelerate delivery alignment and consistency.
• Translate commercial and operational requirements into actionable design decisions and prototypes.
• Collaborate with Product Managers to influence roadmap prioritization based on guest insight.
• Partner with Engineering to assure seamless implementation of design and accessibility standards.
• Design and run usability testing and experimentation programs to validate and optimize UI/UX.
• Facilitate workshops to support collaborative understanding of user needs and experience gaps.
• Coach and mentor design talent to elevate capability maturity and craft excellence.
• Lead performance tracking of UX metrics and continuous optimization of digital experience.

Skills

UX/CX design leadership

Usability testing

Data-driven design

Proficiency in Figma

Communication

Collaboration with cross-functional teams

Tools

Figma

Job description

The UX / CX Lead owns the customer and guest experience design strategy across Qiddiya’s digital products. This role ensures seamless, high‑quality journeys that enable conversion, adoption and guest satisfaction from initial planning through in‑destination engagement.
The role enables continuous experience improvement through user research, testing and measurable UX performance, shaping product direction in partnership with Product, Delivery, and Engineering teams.

Key Responsibilities

• Define and maintain the UX/CX strategy and design principles aligned to business and guest KPIs.
• Lead UX research, testing, insights analysis and journey mapping across digital products.
• Develop and scale a shared Design System to accelerate delivery alignment and consistency.
• Translate commercial and operational requirements into actionable design decisions and prototypes.
• Collaborate with Product Managers to influence roadmap prioritization based on guest insight.
• Partner with Engineering to assure seamless implementation of design and accessibility standards.
• Design and run usability testing and experimentation programs to validate and optimize UI/UX.
• Facilitate workshops to support collaborative understanding of user needs and experience gaps.
• Coach and mentor design talent to elevate capability maturity and craft excellence.
• Lead performance tracking of UX metrics and continuous optimization of digital experience.

• +10 years UX/CX design leadership experience in consumer digital environments.
• Portfolio demonstrating transformation of complex omni‑channel experiences.
• Strong knowledge of usability testing, data‑driven design and accessibility standards.
• Proficiency in design and prototyping tools such as Figma.
• Commercial awareness with proven ability to influence roadmap direction and KPIs.
• Strong communication and collaboration with cross‑functional delivery teams.

Offering a comprehensive compensation and benefits package.