Assistant Store Manager

Nestlé Nespresso SA; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A premium coffee brand is seeking a Brand Ambassador in Riyadh to ensure operational excellence and embody brand values. The role includes managing daily boutique operations, delivering exceptional customer service, supervising staff, and handling inventory management. The ideal candidate should have 1-2 years of sales experience in premium products and previous coaching roles. With a focus on brand consistency and customer satisfaction, this position offers an opportunity to advance within a renowned company.

Qualifications

• 1–2 years of direct-to-consumer sales experience for premium products/services.
• 2 years of success as a Senior Coffee Specialist or similar coaching/supervisory role.

Responsibilities

• Ensure Nespresso brand values are adopted and lived by the team.
• Manage daily operations, customer service, and cash management.
• Supervise inventory and stock control processes.

Skills

Customer service expertise

Sales experience

Inventory management

Team training and coaching

Job description

Act as a brand ambassador for Nespresso within the Boutique and ensure that the Nespresso values are embodied and lived by the team.

Support the Boutique Manager in daily operations and replace them during absences.

1. Ensure Nespresso Brand Consistency and 360° Customer Experience

• Ensure the Boutique is clean, organized, properly equipped, and well presented.
• Check daily that capsule, machine, and accessory displays are complete and follow company guidelines.
• Guarantee smooth operations aligned with customer expectations (reception, waiting times, tasting area).
• Monitor service excellence and provide guidance for continuous improvement.

2. Customer Service

• Welcome, guide, and advise customers while identifying their needs.
• Advise both existing and potential Club Members on Nespresso products and services.
• Introduce customers to the art of coffee tasting and encourage curiosity about the full product range.
• Handle complaints and customer feedback appropriately.

3. Operational Excellence

• Manage the presence and daily tasks of Coffee Specialists (tasting area, stock control, delivery reception, etc.).
• Report maintenance issues to the Operations Coordinator and manage related documentation.
• Communicate necessary information to other departments (security, cleaning, maintenance).
• Ensure accurate reporting and timely escalation of IT problems.
• Register new Boutique customers, open accounts, introduce Club and Boutique services, and assist with first purchases.

4. Cash Management

• Implement and supervise cash collection procedures.
• Perform “cash checks” (if applicable), process card payments, and ensure alignment between received amounts and orders.
• Operate and reconcile cash registers daily.
• Ensure compliance with control documentation (Deleted Orders, Free Products, Credit Notes, Returns).
• Adhere to internal quality and billing procedures.

5. Inventory Management

• Supervise stock control for machines, capsules, and accessories, as well as POS materials.
• Anticipate stock needs and ensure constant availability.
• Verify deliveries and maintain optimal order frequency and cost.
• Optimize stock storage areas.

6. People Development

• Train and coach Coffee Specialists; ensure all staff embody Nespresso values.
• Implement a regular Boutique training plan and monitor results to enhance customer experience.
• Ensure safe and motivating working conditions.

7. Compliance

• Implement and maintain operational procedures and follow all Quality and SHE systems, including Nestlé Nespresso CARE guidelines and local regulations.
• Motivate the team to adhere to quality standards.
• Ensure Boutique areas comply with international standards.
• Guarantee safe working conditions.

Experience

• 1–2 years of direct-to-consumer sales experience for premium products/services.
• 2 years of success as a Senior Coffee Specialist or similar coaching/supervisory role.