Assistant Soft Services Manager

JLL; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading real estate services firm in Riyadh is seeking an Assistant Workspace Operations Manager to oversee workspace operations, manage supplier relationships, and ensure compliance with safety regulations. The ideal candidate has 3-5 years of facilities management experience, is fluent in Arabic and English, and possesses strong communication and problem-solving skills. This role is a full-time position based on-site in Riyadh.

Qualifications

• 3-5 years direct facilities management operational experience.
• Experience managing a team.
• Knowledge of in-country requirements related to building regulations.

Responsibilities

• Deliver exceptional client service and oversee workspace services.
• Manage supplier relationships and performance through reviews.
• Implement safety procedures and ensure regulatory compliance.

Skills

Arabic & English speaker

Good communication skills

Problem-solving with professionalism

Word and Excel proficiency

Education

Qualification in related Engineering/Technical field

Tools

Computerized Maintenance Management system

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow and build meaningful careers, and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Assistant Workspace Operations Manager will be responsible for delivering exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks ensuring building readiness. They will act as an ambassador of the wider JLL regional teams representing our values in front of the client and wider stakeholders.

Supplier Management

• Manage supplier relationships and performance through regular reviews, KPI meetings, and corrective actions
• Ensure compliance with contracted requirements and local regulations
• Coordinate mobilization of services for new client workspaces
• Champion FM experience data insights and sustainability initiatives

Experience Management

• Implement global workplace experience programs to enhance employee satisfaction
• Execute events, amenities and workplace services
• Analyze utilization data and engage stakeholders to optimize offerings
• Establish experience services during workspace mobilization

People & Stakeholder Management

• Develop high‑performing supplier teams and foster collaborative environments
• Build strong client relationships across all organizational levels
• Deliver exceptional customer service meeting client expectations

Health Safety & Operations

• Implement safety procedures and ensure regulatory compliance
• Support WE&O contract delivery and maintain building performance standards
• Conduct inspections, audits, and emergency response
• Assist with operational setup for new workspace mobilization

Desired or preferred experience and technical skills:

• You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service‑focused approach.
• You have 3‑5 years direct facilities management operational experience.
• You have experience using a Computerized Maintenance Management system for managing preventive, planned maintenance.
• You have experience managing a team / people management skill.
• You have knowledge of in‑country requirements related to building regulations, H&S, contractors, statutory regulations, etc.
• You have a qualification in a related Engineering / Technical field relating to building / facility management (desired not essential).
• You have experience overseeing maintenance management and testing of critical systems / environments (desired not essential).

Required Skills and Experience:

• Arabic & English speaker
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
• You are open and have good communication skills.
• You strive for excellence in what you do and share ideas for improvement.
• You are proficient with Word and Excel and have a keen interest in technology.
• You are adaptable to work to requests and projects that may vary from day to day.

Location: On‑site Riyadh, SAU

If this job description resonates with you we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Employment Type: Full‑Time

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please let us know.