Assistant Manager - Event Management systems

Qiddiya Investment Company; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

An innovative investment firm in Riyadh is seeking an Assistant Manager – Design & Delivery for Event Management Systems. This role will involve designing IT applications, collaborating with stakeholders, and ensuring successful integration with platforms like Cvent and SAP. The ideal candidate will have a Bachelor's in IT and experience in application design and support, especially in event management. Join us to optimize operational processes in a dynamic environment.

Qualifications

• 5-7 years’ IT experience in application design, delivery, and support.
• Experience in event management, CRM, or finance integration domains.
• Proven ability to support integrations with SAP for revenue management.

Responsibilities

• Support design and delivery of event management systems.
• Gather and analyze business requirements.
• Coordinate project schedules and resources for operations.

Skills

Event management platforms

CRM solutions

SAP integration

Stakeholder collaboration

Business analysis

Education

Bachelor’s degree in Information Technology

Tools

Cvent

Microsoft CRM

Job description

Overview

Position Overview

The Assistant Manager – Design & Delivery – Event Management Systems assists the Manager in designing, developing, and delivering IT applications for event management, accreditation, and related domains. The role collaborates with business stakeholders, vendors, and system integrators to ensure solutions support business objectives and optimize operational processes. Key systems include event management, accreditation integrating to CRM for lead management, and integration to SAP for Accounts Receivable and end-to-end financial processing.

Responsibilities

Design & Delivery

• Support the design and delivery of event management systems, ensuring alignment with business needs and objectives.
• Gather and analyze business requirements in collaboration with stakeholders, contributing to solution identification and tender processes.
• Participate in workshops with users, vendors, and integrators to refine requirements, solution designs, and integration plans.
• Contribute to detailed documentation, including requirements, solution architecture, test plans, and operational handover materials.
• Support integration between Cvent, Microsoft CRM, SAP, and AR platforms to enable seamless event management, B2B lead handling, revenue entry, and billing/collections.
• Assist in overseeing the complete delivery lifecycle, ensuring timely deployment and high-quality outcomes.

Operations & Support

• Coordinate with application operations teams to facilitate smooth handover and ongoing system support.
• Provide Level 2 support for event management applications, collaborating with vendors for Level 3 issue resolution.
• Monitor system performance, contribute to improvement initiatives, and proactively address operational risks.

Coordinate project schedules and resources to ensure continuity of operations and stakeholder satisfaction

Qualifications

• Bachelor’s degree in Information Technology
• 5-7 years’ IT experience in application design, delivery, and support, preferably within event management, CRM, or finance integration domains.
• Hands-on experience with event management platforms (preferably Cvent) and B2B CRM solutions (Microsoft CRM).
• Proven ability to deliver and support integrations with SAP for revenue management and billing.