Assistant IT Manager

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global hospitality company seeks an Assistant IT Manager in Saudi Arabia, Makkah Region. This role involves supervising the IT Department, ensuring the efficiency of IT systems for both hotel operations and guest services. Qualified candidates should have IT management experience, particularly in entrepreneurship and hospitality. Familiarity with Microsoft systems and hotel applications such as Fidelio and Micros are preferred. Strong organizational and interpersonal skills are essential for success in this position.

Qualifications

• Previous IT management experience, preferably in hospitality.
• Experience with hotel applications, such as Fidelio and Micros.
• Current technical skills and knowledge of IT technology.

Responsibilities

• Supervise IT Department for quality and delivery of IT systems.
• Manage day-to-day support for IT systems throughout the hotel.
• Ensure operational support for hotel IT systems and users.

Skills

IT management experience

Microsoft systems experience

Interpersonal skills

Organizational skills

Technical skills

Understanding of IT infrastructure

Ability to work in a team

Attention to detail

Tools

Fidelio

Micros

Job description

Job Description - Assistant IT Manager

Job Number: Assistant IT Manager (HOT0C8K3)

Work Location: Hilton Hotels – Makkah Makkah 21955

Responsibilities

As an Assistant IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its guests. You will manage day‑to‑day support of IT systems for business and office systems, computer networks, and telephony systems throughout the hotel.

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Supervise the IT Department on a daily basis
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand the legal requirements on IT governance and security
• Handle IT issues that arise efficiently and completely
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel departments

Qualifications

Assistant IT Managers serving Hilton brands are always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT management experience, preferably in the hotel, leisure, and dét proportion industry
• Experience of all Microsoft systems
• Experience with hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all.