Assistant Housekeeping Manager

FAIRMONT; Umluj; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain in Umluj, Saudi Arabia is seeking a Housekeeping Manager to oversee day-to-day operations and ensure the highest guest service standards. The ideal candidate will have over 3 years of housekeeping experience in a luxury environment, including 2 years in a management role. Responsibilities include managing personnel, monitoring cleanliness standards, and coordinating housekeeping procedures. Key attributes include strong leadership and proficiency in Microsoft Office. This role offers a chance to contribute to a team that sets ultra-luxury guest expectations.

Qualifications

• 3+ years of Housekeeping experience, preferably in a luxury hotel environment.
• 2 years at management level.
• Experience in project coordination and scheduling during pre-opening stages.

Responsibilities

• Direct work assignments of housekeeping personnel.
• Monitor guest service and staff performance.
• Schedule and inspect housekeeping areas and procedures.

Skills

Team leadership

Proficient in Microsoft Office

Knowledge of Opera Property Management System

Education

Degree in Hotel Management

Job description

To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.

KEY ROLES & RESPONSIBILITIES

• Direct work assignments of supervisory and non-supervisory personnel
• Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests’ profiles are adhered to
• Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry
• Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms
• Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Maintain a steady flow of communication within the Housekeeping Department
• Monitor and ensure consumption of guest supplies is under control
• Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Coordinate routine cleaning programs including spring cleans, etc.

OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES

• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office

QUALIFICATIONS

• Degree in Hotel Management

EXPERIENCE

• Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.