Assistant Front Office Manager

ACCOR; Saudi Arabia; On-site; SAR 30,000 - 40,000; Full time

Job summary

An international hospitality company in AlUla, Saudi Arabia, is seeking an Assistant Front Office Manager. The successful candidate will ensure exceptional guest experiences and oversee front office operations. This role requires strong customer service skills and a minimum of 2 years in a similar managerial position. Proficiency in Micros-Opera and a degree in Hospitality Management are preferred. Fluency in English is essential, and additional languages are a plus.

Qualifications

• Minimum of 2 years of managerial experience in a similar front office position.
• Fluency in English; additional language skills are a plus.
• Exceptional customer service orientation with a passion for creating memorable guest experiences.

Responsibilities

• Assist in managing and coordinating front office activities.
• Supervise and train front office staff.
• Collaborate with other departments to address guest inquiries.
• Oversee preparation and accuracy of daily reports.
• Implement and maintain front office policies and procedures.

Skills

Customer service orientation

Team management

Communication skills

Problem-solving

Attention to detail

Education

Degree or Diploma in Hospitality Management

Tools

Micros-Opera

Microsoft Office suite

Job description

Company Description: Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla, Saudi Arabia. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations.

Responsibilities

• Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services
• Supervise and train front office staff to maintain high standards of customer service
• Collaborate with other departments to address guest inquiries, requests, and complaints promptly
• Oversee the preparation and accuracy of daily reports, schedules, and budgets
• Implement and maintain front office policies and procedures
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met
• Handle VIP guests personally, ensuring their needs are met and expectations are exceeded
• Manage and resolve complex guest issues and escalations
• Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency
• Ensure compliance with hotel safety and security procedures
• Participate in revenue management initiatives and upselling opportunities

Qualifications

• Degree or Diploma in Hospitality Management preferred
• Minimum of 2 years of managerial experience in a similar front office position
• Fluency in English; additional language skills are a plus
• Excellent communication and interpersonal skills
• Strong leadership abilities with experience in team management and training
• Exceptional customer service orientation with a passion for creating memorable guest experiences
• Proficiency in hotel property management systems, preferably Micros-Opera
• Advanced problem-solving and decision-making skills
• Ability to multitask, prioritize, and work efficiently under pressure
• Detail-oriented with strong organizational and time management skills
• Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Knowledge of hotel operations, revenue management, and industry trends
• Experience with hotel loyalty programs is an advantage
• Flexibility to work varying shifts, including weekends and holidays
• Basic first aid certification is preferred

Additional Information: experience is an asset. Prior experience working with Opera or a related system. Strong interpersonal and problem solving abilities. Fluency in English, additional languages are a plus.